We came to your coffee shop with good expectations, despite the many negative reviews. It was a little sad that the cafe owner put in so much effort and received negative feedback. We decided to give it a chance and see for ourselves. The first thing that catches your eye is the haughty look of the girl who takes orders (a dark girl with glasses). We order the author's drink from the matches and get the rude answer "no matches". Okay, we'll take another drink, and we'll get a rude "just on the spot" tone again. After such communication, it was possible to turn around and leave. I specifically specified the waiting time, and they answered us in 5 minutes. We sat down at a table directly in front of the reception desk. It took about 7 minutes, and the order was already delivered to people who arrived later than us, but not to us. The hall was half empty, there was no excitement. 10 minutes after payment, we come to ask for a refund (no one was going to bring the order to us) and leave. Appeal to the owner: you need to change the staff to a more loyal one, plus everything was beautifully decorated in the hall, but it was quite dirty (jam is smeared on the floor). Bowls for dogs were placed at the entrance between the doors, it is unclear how a dog should drink water. The menu should be up-to-date, and a sign or advertisement should be posted about the "on-site only" conditions. I don't want to give you a second chance after such a trip. You can review the cameras for 02.01 from 20:07
1. They work extremely slowly, even in the absence of clients. It feels like the coffee is brewed by amateurs.
2. The quality of the coffee is good compared to the eateries, but low compared to similar coffee shops for the price.
3. The cups are not branded, the cheapest are white, paper. The takeaway coffee wasn't even covered with a lid, they didn't ask how much sugar to put in, and so on.
It's a pity that we didn't look at the reviews before choosing a coffee shop.
To say that it was slow is an understatement.
The reason: "One employee left, there are two of us left," but this is not the problem of a guest who expects to quickly take a takeaway and leave
They could have warned you about the waiting time before you took the money.
We waited more than half an hour for two takeaway coffees 🫠
The guys are great, they are trying to cope with the influx of people, and the long wait and the service are suffering, but that's what the test mode is for, and everyone who says the long wait, etc., try to open an institution from scratch and make everything perfect. They'll work on it now and everything will be fine)!
Absolutely a failed institution. And the main reason is the staff. Make coffee for 15 minutes!!! But at the same time, the barista (I don't even want to call him and her that) had time to chat, giggle and drink their drinks. It's just a terrible place, never set foot there. And I didn't like the coffee at all. There are many decent coffee shops in the city, but not Varka
It is unacceptable to wait 15-20 minutes for coffee. I don't know, maybe it's a cool coffee shop on the RB level, but I was surprised by such a long wait for drinks.
Of the advantages, the interior is pleasant, there are a lot of people, so it's delicious here
The service was disgusting, we waited 30 minutes and didn't get there. They made a refund and went to another place. The order was specified twice. I don't recommend it, although it looks very nice. Owner, pay attention to the staff-this is a failure!!!!!!
We ordered 2 hot chocolates, waited 40 minutes until they were ready. While I was picking up the order, it was given to other people. They specified how long it would be ready, they said in 2 minutes, as a result, they waited for another 15 minutes. There was no queue!
After 40 minutes of waiting, it turned out that the order had not even been punched, but the money for the coffee was taken. They work too slowly. The impression of the place was terrible .
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Анастасия З.
Level 3 Local Expert
January 1
We visited the cafe twice and it's a complete disappointment 🥲
The first time, during the order, the bartender girl came up to see what kind of coffee to make and curtly announced that another person was cooking, she was already tired. I hadn't moved away from the cash register yet and was in shock, to put it mildly. The second time, explosive caramel was not added to (the author's drink), it was added only after a request for it. The place is also very hot and stuffy.
I understand everything, but this is too much.