It takes about 20 minutes to walk from the metro station. It's stuffy, there are a lot of people, the old people are getting sick. 4 operators at all, 2 cash desks . It's creepy!
The hotline number is what is what is not. They have not been able to launch a personal account and develop a website for how long. They also send SMS with a request to pay for hot water and heating. All other utilities can be rated at 4.