VFS Global
62 reviews
July 21
Services are expensive, many consulates took over the reception of visa documents, and the room was rented tiny, hundreds of people, a crush. Everyone is pushing, breathing down their backs, not because they are bad people, but because there is not even room to stand. It's a pity there is no choice where to rent more.
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April 7
The organization of work is excellent - we received an American visa, spent 7-10 minutes on everything, BUT!!!! We were in Astana for an interview on Tuesday, as it turned out on the eve of Nauryz (Nowruz) and nowhere (NOWHERE!!!) There was no warning that there would be days off from Thursday to Monday inclusive. On Thursday morning we arrived to receive the documents, the notification that they were transferred to the delivery service came on Wednesday after 16:00, and the office is closed until Tuesday! And there were many such people. The security of the business center says so every year.
Add weekend alerts, especially if it's several days in a row, and you'll just be "great"
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December 7, 2023
It's a great place, I needed to pass the time before departure. It fit perfectly, there is a luggage storage and a wardrobe, everything is free. There are many shops, restaurants, several banks. The airport is not far away.
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September 4
The passport is issued quickly, the queue is very small. If the owner of the passport does not receive it, then an ordinary handwritten power of attorney is needed, without notarization.
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March 8
There are not enough screens indicating the queue. And the sound was made too quietly. You need to constantly listen to which ticket is being called. There are no complaints about the staff. They work promptly and politely. And then it's hard to get down from there (11th floor). The elevators are small)
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November 27, 2023
There is especially nothing to write, it is not difficult to find a center,
the staff is qualified, responsive, helps to solve non-standard problems.We received an American visa, or rather passports with a visa, everything is very fast, the queue is electronic.
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May 21, 2023
It is located in the Cascade Business Center building. It's nice to see well-established work with a large turnover of documents and a large number of people. Respect.
Visas are issued on the 11th floor, on a first-come, first-served basis with an entry at an electronic kiosk. No fuss and bustle - 20 people passed through one window in no more than 45 minutes. Everything is dignified and noble. Thanks
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May 16
A good enough place. The employees tell everything and are not rude. I'm basically happy with everything, but I don't like the work schedule.
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March 13
The phones are not answering. The simple procedure of issuing ready-made passports, which usually takes 7-10 minutes, has turned into an attraction for an hour!!! Behind the next window, the employee did not know what to do with a 17-year-old boy who wanted to pick up his passport. That's really the "most difficult" case
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1
October 24, 2023
Very fast and high-quality service, I received my passport in 5 minutes. The service staff is very polite! It's nice to receive such high service
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April 25
They took their passports after applying for an American visa. Without waiting for information that the passports have arrived. A lot of people, a lot of confusion, but generally tolerable.
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1
November 13
Hello.A good visa application center, we did the right thing by appointment, the order has become.
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November 22, 2023
23.11.2023 received a US Visa.
Lots of windows, fast service.
In general, I was in the office for 2 minutes.
Delivery from 15-17 hours.
Don't come earlier, and don't be late.
Thank you.
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April 10
Getting a visa is fast. The staff is polite. Electronic queue. I was satisfied with everything.
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December 29, 2023
Everything is very fast and clear - a ticket, a small queue (7 minutes), getting a passport. No problem at all.
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May 9
Clean, culturally, there are a lot of people, but the queue is moving fast
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May 26
It is a popular place, many people both our local and CIS visitors visit.
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May 4
Everything is organized correctly, you will not have to stand in line for a long time, the staff is very polite
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November 11, 2022
The staff in the office are very pleasant, they quickly explained how to solve the problem with the documents. Everything was given out in the best possible way, they reminded me to check the documents on the spot. In general, well done!
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August 19, 2023
Fast and efficient. Take any identification card with you. To get a passport with a visa, I even went to public services to confirm my identity, since I didn't take anything with me
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May 5
Everything is well organized. Quickly and efficiently.
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May 12
Promptly. If you come to get a passport from the U.S. Consulate, there is no queue
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December 22, 2023
Awesome The staff is helpful and will always help. Well done!!!
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July 24, 2023
The passage on the ground floor is very poorly organized. Confusion and confusion among visitors who came to pick up passports with visas to various countries.
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2
November 25, 2023
Everything is organized and coordinated. Fast and convenient! We are waiting for Schengen)))
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March 5
Great. The staff is polite. Cleanliness all around!!
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April 2, 2023
Not serious, it was very urgent to pick up the visa in the morning, they said that you can come in the morning and pick it up, as a result, when you came, they gave a lapel-turn at the reception, saying that the visa is given only from three to five.
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2
February 22, 2023
No queues. Everything is fast, organized and comfortable.
Electronic queue, warm office, attentive staff.
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1
July 8, 2023
Everything went great. I received a US visa. The employees helped with changing the visa delivery method. Thank them for that
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May 16, 2022
For so many years, they have not even bothered to write a simple robot that will track the departure date of the aircraft in applications and warn employees that they need to AT LEAST pay attention to such people and take steps to have their visa applications reviewed at the embassy as a matter of urgency. The way they work is the 2010s, and now it's the 2020s and customers have the right to an individual approach. To the one who initially built business processes in this place is a shame and a firm "failure"! That's why you didn't give up with your indifference - anyone can bring documents across the street and not pay you anything.
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May 25
They work clearly and quickly. Low ceiling, draught.
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June 7, 2023
A bad non-functional website. The cashier (window 10) communicated, I'm sorry, like a woman behind the counter. Incompetent employees who do not know the rules for collecting documents
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May 5, 2023
I was at a consultation!!Everything was explained clearly!!
Polite girl Louise!!
We are collecting documents!!
Thank you!!
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December 25, 2023
Everything is fine. The service is working well.
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March 7
They work in an organized manner, everything is clear.
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April 29, 2023
Operational work. Polite staff. The issue was resolved in 5 minutes. I recommend.
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August 18, 2023
Queues, people, stuffiness. If not for a visa, I would have passed this place for 10 km...
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April 29
112 office (reception) is the best!!!
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September 5, 2023
They work fast
Kindly
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May 17, 2023
The queue for obtaining a visa is exactly 50 people. I waited 2.5 hours to get my passport! The Hell branch is here
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1
December 29, 2022
They serve you quickly. Friendly security guard at the entrance. A professional approach.
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August 28
Clearly
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1
March 16, 2023
I picked up my visa the other day. Everything is coordinated and worked out . No complaints
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February 20
Quickly, efficiently
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February 14, 2023
I applied for a visa to the Czech Republic. Competent and pleasant staff 👍👍👍
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December 16, 2022
Full bottom, terrible office. Irresponsible and illiterate employees. The guards are aggressive and inadequate.
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October 15, 2023
Queues, disorganized, rude staff
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July 13, 2023
Oh, how disorganized everything is with the issuance of passports, horror.
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September 14, 2022
This is a corrupt office and that's it by the way, I wanted to add more, they're just irresponsible and that's it
Poor bastards
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February 7, 2022
I applied for a visa to Bulgaria, the pleasant, polite staff helped me fill out the questionnaire and gave answers to my questions.Thanks
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