Viktoriya
75 reviews
July 7
Everything is cool in this place, except the breakfast service
Great big room (we had comfort), a compliment from the hotel on the occasion of my husband's birthday, the pool is gorgeous, clean, is it open 23.00
Polite staff, everything is generally at a very good level
But here's breakfast....
The waiters seem to purposely serve people with children, just ignoring couples without children
We waited 40 minutes for a paid breakfast, coffee was included in this story, but we never got it
You won't get breakfast just like that, you have to run up to the bar 10 times, swear, find out, etc
. The whole mood was cruelly undermined
It is worth noting that the food itself was delicious, but all the other components greatly spoiled the perception
So do not go to breakfast if you do not want to be disappointed in the hotel and spoil your mood at the same time, for the spite of the day)
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1
June 28
Overall, not a bad Hotel, there is a large swimming pool. Everything is standard. A big plus, a day from the moment of check-in, i.e. I stopped by at 15.00 and until 15.00 the next day. As usual, check-in is at 14.00 and check-out is at 12.00.
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August 13
The rooms are dirty.
Expensive
It's expensive for this money
The breakfasts were for three, it was that one of the staff did not come on time and the visitors were left without scrambled eggs and sausage
There is a large and deep swimming pool
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July 25, 2023
The review will be about matching the price and service .
We were given the keys to the room in which someone else lived. That is, we could enter the room in which other people's things... I wonder if yours could have come in like that too?
They gave us a smoky room with a child. The ashes were in the bedside table and between the bedside table and the bed...
The whole carpet is covered in hair. Well, we had a baby mat with us... but still, sometimes the daughter crawled out onto the hairy carpet and had to take off the long hair from the child... Well, phew. Can't the hotel afford a vacuum cleaner?
We haven't taken out the trash in a few days. There are tea bags, cups, sugar in the room, but no kettle.
There was someone's hair in the bathroom in the word. The drain did not drain well ... the water has been standing for a long time.
The linen and towels are worn out, there are holes (I don't care about that=, but suddenly it's important to someone.)
The hair dryer in the room did not work.
Breakfast is very monotonous. There are no fruits or vegetables.. mono food is obtained (pancake + omelet + tea or coffee to choose from). You can't eat like that. Nothing will happen in a couple of days, but it's still better to have a balanced menu. By the way, it was the most meager breakfast in the entire long-term experience of eating breakfast in hotels))
Is this a 4 star level. Or is 4 stars just a sweet fantasy to deceive tourists?
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March 16
Clean, cozy, though modest. There's a restaurant downstairs. A huge plus is that there are shops and inexpensive canteens nearby
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2
May 7
Good hotel, excellent breakfasts, pleasant service. It was out of season, the pool was not working. I recommend
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July 28, 2023
An extremely controversial hotel. The food from the Boatswain's establishment, if for money, is acceptable, and if breakfast is included in the room rate, the horror is of the last resort. The rooms are clean, there is a kettle, tea bags, no mugs.. the furniture in the room looks normal, but if you pull the door handle, it tends to fall off. Pool : the water is clean, warmed up, and the approach to the pool is made of paving slabs, all the dirt from the feet is in the inlet. And everything is somehow either good or through the way they usually say when it's bad
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December 7, 2023
Checked into the room.. no water, no mini bar..
There is no cafe at the hotel - there are no kebabs, but in general it is delicious
In the room, if you need to clean up, you need to popularly explain what needs to be done!
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July 24, 2023
Excellent hotel, delicious cuisine, clean pool, cozy rooms and a great team! Everything was great, we will definitely come back to you
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June 25
Wi-Fi only at the elevator(. Everything else is a mess, even the pool is there
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2
October 19, 2023
I was in this hotel the staff is cool but the service needs to be tightened there is no charging in the suite room the room costs 30k it's very expensive it's far from a suite I would call it differently
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1
March 31
A good hotel, the food is also on the level, I liked the service.
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2
August 30
What they could have done. Three stars, probably
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July 29
Cafe by the pool, half of the dishes on the foot
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1
July 29, 2021
An excellent hotel in Kapchagai with the opportunity to relax by the pool. The kitchen is inexpensive and very tasty, sometimes on the busiest days, the officials do not always cope with their task. But in general, the price / quality is more than!
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3
May 10, 2023
We were in the sauna. I liked everything. The kitchen is excellent, the sauna is good. The prices are +- normal
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1
March 11
It's quiet and cozy.few people.you can arrange a romantic party.
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May 16
Dusty room, no internet, no breakfast, no running water in the shower.
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1
February 28
In cold seasons, it is very cold in the rooms. In the restaurant, by the way, too.
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July 28, 2022
The food is delicious. The rooms are clean. Outdoor pool, bar. The service is good. The sauna is excellent with a Jacuzzi, with a relaxation room.
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3
July 26, 2021
I've been here several times this summer, and I was very satisfied every time! The rooms look great, the air conditioner-refrigerator-TV, the equipment is on the level! The water in the pool is clean, the kitchen is good, the service is excellent! I will drive more and more!
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1
July 9, 2021
Probably the best hotel in the city of Kapchagai. Good cuisine. There are 2 saunas. The rooms are always clean. The staff is friendly. The surrounding landscape is in stark contrast to this hotel, which even has very beautiful elevators.
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3
1
June 8
The room is poorly cleaned. There is no iron. The shampoo is terrible.
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1
January 26, 2023
Everything is smoked.
It stinks. Plus.
Hot water goes into both taps. Both cold and hot, so it's impossible to take a shower
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1
September 10, 2022
The room is blocked , the wallpaper is falling off in the suite .The air conditioning was not working in the second room. Breakfast is meager . The staff is friendly and helpful
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1
November 12, 2023
Cozy, clean, polite staff.
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July 23, 2020
Yes, definitely yes
Friendly staff, very clean rooms
The soap washer is good 👍
The bar kitchen is delicious
The pool is clean
Parking is convenient
And a great location, even the hum from the trains does not interfere))
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3
September 15, 2021
The best hotel in the city with a price/quality ratio. Clean bright rooms, large swimming pool, sauna, good kitchen. Only there is no exit to the lake.
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2
March 26, 2023
Nice hotel. It's cozy, the attitude of the staff is on the level.
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1
1
April 12
The price does not match the quality, the hotel needs renovation and good management...
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November 24, 2021
The room is clean, the staff is friendly , polite and respond quickly to requests. I liked everything, super
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2
2
September 8, 2023
The hotel is not bad but has been in need of renovation for a long time
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April 7, 2020
The only place in Kapshagai where, in principle, you can stay. Don't even think about it, there are no options.
A restaurant, a summer veranda, a swimming pool that is cleaned and serviced.
Normal delicious cuisine, cosmetics in the rooms, etc.
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3
1
November 20, 2020
Nice hotel, clean and cozy rooms. Polite staff. And I also liked the sauna, especially the Jacuzzi, it relaxes very well!!!
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3
September 19, 2023
I was there a couple of times, not bad, even good
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February 12
A good hotel
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1
August 13, 2021
Clean, very cozy, polite staff, the cafe has a delicious and varied menu.
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3
June 29, 2019
Minus only the girl at the reception. The pool is clean, the room is spacious, the food is delicious. Everything would be fine if the boorish administrator Anastasia hadn't spoiled the mood. To her with respect - please be kind, she is brazenly rude, well, what can you do, her level is the bottom. But the Administration immediately solved the problem that this Anastasia could not solve for 4 hours. The Administration number is on green stickers (at the entrance and on the bathroom mirror), everything was decided within 5 minutes. By the way, she refused to give me a phone number. Thank you to the administration for the quick response!)))
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2
2
August 18, 2020
In principle, the hotel is not bad, but the service is just a nightmare!
At the reception, the girl is friendly at the beginning, as everyone handed over the room keys, who are you, you can't go into the pool, although they said before check-in that it would be possible without problems. We just wanted to have breakfast (of course not for free). Conclusion, I'm not going back there anymore!
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4
April 8, 2023
The room was not cleaned for 8 days.
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2
August 11, 2023
217 the room was bitten by klaps
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September 14, 2021
In reality, it's worth 3 stars. But specifically for Kapshagai, this is 5 stars.
The local restaurant does not cook badly.
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1
July 1, 2020
The pool needs control, children from a small pool run to a large one, which pollutes the big basik, the kitchen is excellent. Thank you for trying.
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1
1
August 24, 2022
Cool hotel there is no Internet in the rooms.
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3
June 20, 2023
Everything is fine!!!
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1
June 29, 2021
The best hotel in Kapchagai! Clean, cozy. Nice pools.
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3
1
February 4, 2021
Nice hotel, friendly staff. I liked the kitchen - it was delicious.
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3
November 15, 2020
I liked the hotel, the stay was pleasant.
There is one drawback: WiFi does not reach the rooms, only the elevators have it.
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3
August 23, 2021
Clean, beautiful, polite. Nice pool, the food is fresh and delicious. The coffee is good.
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1
September 3, 2019
The place to stay is great. The kitchen is super, everything is very tasty, thanks to chef Eugene for the excellent work. We will definitely come again👍👍👍
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1