Vinsera LLC awarded one star, only for the work of the installers. In this company, apparently, the priority is to cut down money and that's all. The measurers themselves apparently do not know what they are offering, the whole consultation was over the phone, as I understand it with the manager, no samples of material, and catalogs. An elderly father ordered the gate from them out of his gullibility. The contract is generally a "fairy tale"-clauses 3.1 and 3.2. send a letter after prepayment in no earlier than .... working days, about readiness to accept the goods, and then wait for the installation period. After receiving the money, you can forget that this organization exists.
I ordered the gate from the company of Vincer, I was very pleased. Everything is done clearly and efficiently. Special thanks to the installers Nikolai and Eugene for their professional work and human attitude to the customer. Good luck and prosperity to you. Keep it up !
Extremely negative feedback.I want to say that the company of Vincer can be given 5 stars only for one quality-to expertly extend the production time of the gate.The purchase and sale agreement that was concluded with them, although this is initially an incorrect wording, since the gates are not only bought, but also MANUFACTURED, has one important nuance.The contract is considered signed only after the Buyer, that is, me or you, must notify the Seller in writing that he is ready to accept the goods.in writing.Not by email, but buy an envelope and write.Further.A written notification from the Buyer can be sent to the Seller no EARLIER than 30 days after making the prepayment, and cannot be sent LATER THAN 40 days after making the prepayment.WHAT DO YOU THINK?However, after three months of waiting, I applied to the Consumer Protection Society, where the clause "later than 40 days" was recognized as not corresponding to these very rights.The gates were prepared for almost four months, during which time the company's staff, including the director, mowed down epidemics of unknown diseases, and these epidemics mowed down the painting workshop.I didn't bother them for the first month, then I called them every week.With enviable regularity, I was answered on the phone using the following pattern:a) the director is sick,b) the employees are sick,c) the polymerization shop is sick,d) the painting shop is sick.The reader of this review can then randomly change these four points himself in order to receive different answers.Before the New Year (that is, two months have passed, and the gates have been preparing since November 1, I attach a screenshot of the prepaid contract), I visited the office of this company personally, where I talked with the manager Pavel.I described my problem-I have a big dog, and it can't run around the yard, because there are no gates, and through the promises of Vincer's company, instead of gates, the dog easily jumps out into the street.I didn't want to scare my neighbors and passers-by, which I told Pavel about.He was very sympathetic to me, and promised to solve my problem before Christmas.Wiping away tears of happiness, I left the office.Christmas came, it passed, I called the office, and they told me on the phone that an unknown virus had mercilessly swept through Vincer's company again, pushing back the production time of the gate.Looking ahead a little, I will say that as you guessed, the gates never arrived, neither for Christmas, nor for the Old New Year, nor for the Epiphany holidays.Perhaps I should have clarified by what year Christmas was, but I confess, I could not even imagine such a thing.But let's return to our sheep, that is, to the gate.After Christmas, I called the company five times, they promised me a lot of things, until after the Epiphany holidays, manager Pavel personally promised with undisguised optimism that the gate would be brought to me a week after our conversation number two.I no longer had tears of joy, as I began to realize that something was wrong here).Then they just stopped answering me, they called me when they were in the mood.On February 6, they wrote to me in Viber that the gate had been brought to their base.Finally, on February 12, after almost 4 months, the gates were brought and installed.
For those who are not tired of reading.If you want to play Russian roulette with Vincer, write a letter immediately, as written in the contract, and then, if there is no gate after the deadline, contact the Consumer Protection Society, where they will help you write a claim that will already confirm the fact that your contract with Vincer was ignored by the deadline.
By the way, I have no complaints about the installers of these gates.Thanks for attention.