I have nothing to compare the Mogilev Visa Center with, since I had no previous experience. But I can't help but share my overall impression.
I came to the city of Mogilev for the first time 300 km from home. It was enough to walk through the streets and admire the food before the appointed time. A decent city. Beautiful architecture. A lake in the center of the city.
The staff is polite and competent.
There is a place to sit -benches. You can have coffee (there are several self-service coffee shops on the floor) There is a Belgazprombank ATM.
The man at the entrance at the reception is attractive. Before starting, I checked my passport and registration certificate as expected. It turned out to be overdue for me. Therefore, a note to you (checkmark)All certificates are valid no later than three months!!! Because of this mistake of mine, I had to go back to update the certificate and come back again. In my case, it's 300km round trip + 100p additional costs for the window at the wrong time. Yes, I was depressed is not the right word. But this is my experience. My mistake. And my responsibility.
The second time I arrived, two days later. The same man. He gave out a coupon with a number and
explained everything in an accessible way - what, where, where to pay. Everything is fast. In total, I spent about 30 minutes on everything about everything.of his time. That's how it is.
It's a disgusting place. Not only are the employees rude, they also blatantly lie.
It all started with a man at the entrance who gives out coupons, and sits with such a face as if you did not come to give in to a visa, but fell into his house.
The friend did not have a certificate of registration at the place of residence with her (although there was no information on the Bulgarian website about the need for this certificate) and she was immediately refused to accept documents at the stage of issuing the coupon, simply sending for a consultation in order to check the rest of the documents.
All attempts to somehow resolve the situation (send the certificate later, bring it directly to the embassy, replace it with another document) were rudely refused.
When asked to show a document that clearly stated that a certificate was needed, they first replied that they had an ORAL order and only when we left there we demanded a book of complaints and suggestions, they printed out some screenshot from the website of the visa application center, not even the Bulgarian embassy.
In the process of checking documents, they found fault with just every little thing (for example, the date says not 04, but 4 ...)
And all this in order for us to be deployed, without even being able to correct what they did not like, because they allegedly close at 2, although in fact they work until 4.
But the most the juice started later, when we called the embassy and were told that, firstly, only because of the lack of a certificate of registration at the place of residence, they HAD NO right NOT TO ACCEPT us. Secondly, it turned out that when calling the visa application center, the girl from the embassy was told that we were allegedly offered to fill out a form stating that we were familiar with the fact that we had an incomplete set of documents, and to give in to what we have. This is obviously a blatant lie, because even at the stage of issuing coupons, we were refused and when trying to find some kind of solution, they were only rude and offered nothing
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Алина
Level 13 Local Expert
October 16
pros: there are signs, there is a place to sit, I submitted all the documents in less than an hour
minuses: 1. some windows may simply not work for a while, that is, there are breaks between people, respectively, the waiting time increases
2. I had a fully completed questionnaire. as far as I know, it is NOT NECESSARY to write the mailbox of the inviting person for a guest Polish invitation. I was told what I needed. I replied that it was OK, I would redo it here at the visa application center. the employee said OK, but you will have to print it at a shopping center nearby. In the shopping center. that is, they can't print ONE leaflet for me at the visa center.......... Well, I had to cough up another 25 rubles. Well, we are rich, che. I don't mind the money 👍🏻
2. I was given a form to fill out with the address for the courier and I MYSELF said that I DID NOT NEED a SIM notification. to which they told me: I haven't asked you about paid services yet. do you think they asked me about them later?) No))) I'm great that I even said it myself.
3. I went to the checkout and what do you think… There was no one there. I asked: is the employee on a break? They told me to wait. Why should I wait? where does it say that an employee can leave his workplace???
in general, it's a complete nightmare and the attitude is terrible, the mood is of course spoiled after the visit (but there is not much choice where to get a visa, you have to endure