Responsive staff. Insurance can be done on the street not far from the entrance or in the shopping center itself after you are invited to the waiting room. At the entrance, the employee invites people to make an appointment for the next hour. For example, he speaks from 9 to 10. He checks the list, issues a ticket and go into the hall. There's still time to wait.
I still remember my pitch at this center only with gratitude. They are calm about people and their possible mistakes. I am especially grateful to the man at the entrance, who not only does his job well, but also wants to help those who are going through this process for the first time.
Thank you personally!