I came to them with the problem of a jammed wing, they said you need to disassemble the muzzle in the car so that the mounting brackets are visible, I came a second time without a bumper and with a set of new brackets, they said we wouldn't do it because the wing is aluminum, and it's difficult to work with it, they will spend the whole day on one wing and will not work. Attention question, why did you make my brains? I came to you two times to hell in the middle of nowhere, although I could have said that even on the first phone call when they asked what kind of car. The Audi A 6 c7 has all the attachments made of aluminum.
The experience of interaction is negative. I can't say anything about the quality of the work, because the interaction with the contractor ended at the discussion stage. We agreed that I would leave the car on Wednesday, having previously shown the damage and agreed on the price. On Monday, I found out that I would not be able to arrive on Wednesday, wrote to the performer on Viber, clarified whether it was possible to arrive on Friday or Thursday instead of Wednesday. I received a reply that I could come on Thursday. I arrive on Thursday, I call, I say, here I am. And the answer was, "No, you can't leave today, you were supposed to arrive on Wednesday." I say that I specifically warned on Monday in advance that I would not be able to on Wednesday, I will arrive on Thursday, to which I received a clear answer in correspondence that yes, it is possible on Thursday. To which I get the answer "I don't save correspondence in Viber, I can't remember everyone, I had to write clearly that it was recorded for Wednesday, such and such a model" :D
Well, no, it's not like that. I recommend that if you still want to contact a person, remind yourself a hundred times about yourself, because there is a chance that they will not remember what they agreed with you later.
p.s. I have not received an apology. I got a reaction in the style of "There are many of you, but I am alone." Well, I understand there was a misunderstanding, but I, as a customer, am not at all aware of the specifics of keeping records of clients and, by and large, it should not matter if a notebook is being recorded, in Excel, on the refrigerator with a marker. I know that I left my contact, warned about myself, and received a positive response. Everything else is the organization's fault, not my problem.
Prices are out of the head and purely by eye, the range of the amount is also called inaccurate and smeared.
The prices are far from rosy, they named the amount where removing one dent after hail turned out to be more than 50p.