Заказалі ваду на 25.12, на паабяцалі прывезці з 9 да 13. А 13 вады не было, ніхто не звоніць, набралі самі, нам сказалі, што змошуць толькі каля 16 прывезці. Гэта жах, бо дзень далей быў распланаваны. А 16 ніхто не прыехаў і не пазваніў. Набіралі зноў самы, разбіраліся, ваду прывезлі толькі а 16:30. Нікому не раю гэтую кантору, будзем шукаць іншага пастаўшчыка!
I do not recommend this water delivery company! They were delivered twice at the specified time, on the third they were not delivered at all, while they did not call, warn or apologize that there would be no delivery within the five-hour period specified by them. The manager said it was our fault that we didn't call and tell them that the water hadn't been delivered to us.
I've been ordering water for several years at this company, I won't do it anymore.
The courier called, swore that he could not get into the entrance, although the intercom was working, going down to him he accepted the payment by card, threw the bottles near the entrance and left.
The courier said a lot of obscenities in my direction , which it is not appropriate to list here .
I advise you not to use the services of this company, just because of the water delivery, you will be called bad names and will leave only the best mood.
Find a decent company that will not allow such an attitude towards customers
Positive:
-The order can be received on the current day or at most on the next, without a long queue
-The water does not leave scale and is neutral in taste and smell
-There are additional products
-The application can be made through the website
-Good forwarders (call in advance, offer to help with installation, deliver)
-There is a loyalty program + they give you a chocolate bar at the first order
-The possibility of paying by bank transfer via the link (but I didn't find out about it right away)
Negative:
-Poor level of customer service.
It is worth finding out the need to offer recommendations on the amount of water for a month (At least 2 bottles are needed for household use)
-How was a new client not offered 2+1 shares
-Forgot about the specified payment method, it turned out to be awkward the first time
-The information on the website "we will deliver in 2 hours, mark it" does not correspond to reality
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Фарход Садыков
Level 12 Local Expert
December 9, 2022
Good operators, excellent deliveries. The water tastes good. I like everything.