VTashkente

4.3

28 ratings

Rate this place

Level 3 Local Expert

They work terribly. They can't give me the furniture. During installation, they broke through the wire in the kitchen and, without saying anything, closed the cabinet. We found out about it a few months later because of another alteration. They made a sofa. They did it terribly, there are signs that the fabric was ripped open, there are holes and staples with which the fabric was fastened. Fortunately, the money was returned for it. Furniture assembly is also terrible. When assembling, they make extra holes, which are then covered up without warning (we saw when we started cleaning), there are often cracks due to the fact that they are too tightly screwed. Painted facades have been redone many times due to poor painting and cracks along the edge of the pattern. The backlight is poorly done, almost everywhere had to be redone, due to the fact that the wires were simply wound up and not made a spike. The stone countertop was ruined the first time, the second time it was installed out of order, and now we have to live with it. We got the colors mixed up in the bedroom. The facades are taller than each other in some places. Due to the constant repainting due to their fault (cracks appeared, poor staining), they cannot match the color of the pilasters that have already been installed. Some details did not meet the specifications (hinges, stone, box bottoms) were asked to pay for the rest and promised to finish everything quickly (although according to the contract, they must ask for the rest after the furniture is delivered) . But more than a year has passed since the payment, and they continue to work slowly. And I constantly see new defects in the form of holes, curvature, and poor-quality painting. And also the endless manner of covering up holes, chips and cracks made in the wrong place. The photo is only part of the problem.

See original · Русский

Оксана З.

Level 4 Local Expert

We contacted the company with our own design for furniture manufacturing. When discussing the design, they clarified whether they would be able to make according to the design photo, they said yes. We made an 80% prepayment (as they are supposed to do) and signed the contract. According to the contract, the furniture had to be manufactured and installed on time (more than three months) As a result, they have been tinkering for the second year, constantly redoing their shortcomings. The company did not make a 3D visualization of our project in the process, although judging by the advertising they do, I think that's largely why there are problems with the functionality of the sliding systems in the kitchen (one does not open completely, and the second is located near the wall, which is why access to part of the system is limited). We had to choose all the colors ourselves, despite the design that we provided, since they allegedly had a small palette of the paint they use. As a result, having coordinated the colors, we began to expect furniture, as a result, the two colors in the bedroom were mixed up in places. even the soft pouf was redone several times (at first the color did not match, and then traces of split stitches were found) Then, during the installation process, cracks began to be found on the painted relief facades. The glass facades in the kitchen also do not match the design (there are gold inserts on the black frame on the design, but they just made and installed black ones for us) they also did not make gold inserts on the furniture in places (they said that they would not be able to trim beautifully and suggested that it would be better not to do them) after we had already moved in (we could not wait for the end delayed furniture manufacturing) and began to clean up, they found holes for self-tapping screws made in the wrong place and a lot of chips, carefully covered over. There are gossamer cracks in places. Several of the upper shelves in the kitchen were scratched and covered with something white (installed so that we would not notice the damaged side up.) some open areas were not treated with an edge. Pointing out this, instead of processing the edge, they simply covered it with paint, although they should have made the edge in the workshop. For a moment, this company positions itself as a company that manufactures premium furniture. Not a single loop is covered by the decorative element that is included. Something simply unacceptable has happened to the quartz countertop. They ordered and paid for quartz from a Hyundai company of a certain color and name (as in their office), as a result, they sent a photo with a different color, began to convince them that it was Hyundai and the color corresponded and asked for consent to pruning. We demanded a certificate of conformity and did not give consent, saying that we wanted to see it firsthand. When we arrived at the workshop, the stone had already been cut.The certificate turned out to be expired for the Chinese stone, but the director continued to assure that it was a Hyundai, just a branch in China. After installing it, we found many traces of drops that had damaged the stone. They tried to remove them from the beginning, they didn't want to replace them, but when they realized that they couldn't do anything, they replaced them. When we replaced it, we found that the stone was not Korean (Hyundai), but Turkish (Belenko). . In connection with this substitution, they asked for a detailed specification with prices for materials, to which the director told us that this was an internal matter of the company. Due to the replacement, when removing the furniture, they found a cable in the wall that they had pierced that went to the refrigerator, which they didn't tell us anything about (it wasn't even properly insulated) After our complaints, they made a door there to access the damaged area. Also, many boxes do not slide all the way in and are positioned at an angle. The joint of the apron with the countertop was poorly sealed, which caused water to leak out and wet the wall (the paint swelled) . There is also a patch on the apron (incorrect size calculation) the backlight flashes periodically and turns off (redone more than once) the act of delivery has not yet been done, the furniture is still being made. They even asked me to pay them in full, help them, and promised that everything would be redone and fixed, but they are still tinkering.

See original · Русский

Есения Зайцева

Level 2 Local Expert

They work terribly. After receiving the money, the client is treated badly. They keep dragging it out. The delivery of the work is delayed and in the end it is not even handed over, despite the fact that the contract specifies the act of delivery. Alterations are constantly flawed. The advertisement on the website does not correspond to reality. The furniture does not give up properly and the warranty period does not even come. We were left with a lot of imperfections and a promise to fix the defects . Director Valentin blocked us, and the management in the person of Mikhail claims that we are incompetent. The manager does not respond to messages and calls. They blatantly violate the contract and do not want to redo their shoals. They don't issue any receipts at all, despite repeated demands. They dragged on with the alterations for three years, constantly promising to do everything right and eliminate all the shortcomings.

See original · Русский

Madi Sha

Level 3 Local Expert

STRESS FOR YOUR MONEY!!! WE DO NOT RECOMMEND IT!!! High price and low quality! The attitude towards the client is below the elementary human level. As soon as they paid the deposit, they ran after them. And they are all very busy to simply get in touch to discuss the details of the process. They can be rude and this is the norm for them. The fir trees received the furniture much later than the deadline set in the contract. And before my eyes, all the furniture is cracking, the glue is coming off, and we've only been living in the apartment for a few months. They asked us to redo and fix everything, given that the furniture was recently installed and we still have a warranty period. In response, we received a refusal. we also believed their Instagram ads and ended up with defective furniture for a very large sum. After placing the order (we showed the design in advance, before payment, and received a positive response from them), the contractor stated that they would not be able to make some of the furniture according to our design because there was no material on the market. Part of what we achieved was that they would do according to our design and they found everything they needed on the market (we just had to look). We had to put up with some of it, but we were very unhappy because it wasn't what we wanted. Now, for several months, all our furniture has been deteriorating before our eyes.

See original · Русский

Оксана Зайцева

Level 3 Local Expert

Since July 2022, the company has been manufacturing furniture for us. New defects in installation or manufacture are constantly being discovered: either extra holes, the color is mixed up, the colors of the facades are different, there are chips or cracks somewhere, the facades do not differ in level or size, or the lighting does not work properly due to incorrect installation. In October 2023, we paid them the rest of the payment, deducting the badly made sofa, the late fee and incorrectly calculated quartz, as well as defects such as the lack of gold inserts that we saw in the design when accepting the order and promised to do everything according to design, mixed up colors in the bedroom. The director promised to eliminate the remaining defects within a week after paying this balance. We asked for receipts for the first and second payments, but they were never given to us. We also asked for an act of surrender, which no one has provided us with yet, although it is stipulated by the contract. At the moment, the company, despite promises to redo it, has not fixed many defects, citing the fact that we are also incompetent. (we were also accused of constantly repainting the facades, although it wasn't our fault that their paintwork was cracking for some reason. After all the expectations, they also told us that we should write a written complaint to the company. After talking with a lawyer, it turned out that the contract and the specification were drawn up with violations. The lawyer said that the company knows that they had to provide receipts. As it turns out, the specification is incomplete. The contract specifies the name of one co-founder who is the head, and the second co-founder signs. The legal address was not specified. Below I attach a photo of the defects with a date for this month and promises from the manager to redo them (some of which were given a long time ago). The most important thing is that the company believes that they have done everything for us. Although when reworking the defective sidewall of the apron, the sidewall was removed and the backlight was disassembled. They promised to do everything, but they never did, including a new sidewall instead of the one with the patch. The countertop is not level There are a lot of holes drilled just because of the incorrect work of the company's installation staff. The lighting in the hall does not work well because their installers made a regular twist instead of soldering (they themselves admitted this) The colors of the upper facades of the kitchen vary The colors of the lower facades differ in color from the color of the pilasters There are a lot of chips that have already been covered up in the apartment There are chips that were formed during cutting and which were simply painted over The bathroom drawer was made of a material with defects (they promised to fix it, but they didn't) In some places, the furniture has not been edged. (although we asked for everything to be processed) In some places, the edge varies in color. The facades are installed and not adjusted in height. Some facades are of different sizes The mezzanine under the refrigerator does not have the gaps required by the passport for the refrigerator. (they promised to redo it and didn't) The mirror in the hallway does not match the opening (there are cracks) Facades have not been installed on some drawers in the kitchen so far. Periodically, it was not immediately noticed that one material was replaced with another that did not meet the specification.

See original · Русский