Tourists. Be careful, VTB's tui is not like in Russia. One name. I came to make a transfer to the card through the operator, the operation was carried out, the money did not arrive instantly as promised. I came to sort it out a day later , but nothing works on weekends . She flew away without any money. I left the money with them in the country. There's no way to get them back unless you go back for them. If you have a flight coming soon, we'll skip it, they don't know how to work
I managed to withdraw money from the MIR card (t-bank) at the ATM. There was a small commission for withdrawals, the ATM is open 24/7, and there is a metro station nearby.
It's an unbearable service, and the staff does their best to keep customers waiting for hours. Customers don't have to stare at your employees' faces for hours. You can hire employees who know their business, rather than people who make three mistakes in the course of one transaction and are nothing of themselves.
Very long service. At best, only half of the windows are working. Even if you sign up through Earlyone, you will not be accepted on time, but you will wait a long time
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oleg salyakhov
Level 8 Local Expert
October 12, 2024
Long lines, lots of people. Although it is clear that the employees are trying. However, the Russian office in Moscow is also not characterized by fast service.