Vtb Bank
94 reviews
September 21
Pleasant and qualified staff, did everything and helped in the best possible way. Fast enough, despite the large number of customers. I recommend
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August 28
Excellent branch in Almaty, you can withdraw money from a Russian card in national currency with a minimum commission. Very convenient and fast
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1
January 7
A great place, this bank will be remembered for my whole life, it is a magic bank, located near the park 38panfilovtsev, opposite the dining room of the Kaganate, they feed very tasty and inexpensive, in general, this bank helped us a lot, I recommend visiting.
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1
November 20
Good bank, courteous staff ! We helped to withdraw the required amount in local currency from the Russian card without commission.
There was no waiting time, I went to the ATM and immediately offered help.
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August 13
You can withdraw tenge from a Russian ruble card at an ATM. I was withdrawing from the Alfa-Bank card, the commission turned out to be 10% of the amount. But when I was left without any local currency at all, it was tolerable)
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October 28
The most worthless VTB bank, none of the staff responded to my trouble, an amount of money was withdrawn from my card without my knowledge, and they did not help in anything. I do not recommend VTB Bank
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April 28
The Kazakh branch turns out to be not exactly a Russian bank. It's just impossible to withdraw money with a passport, as in Russia. It is necessary to have a card. Overall, the service is good, the staff is very polite and attentive. And the rate for withdrawing money from the card in local currency is very good. It is more profitable than through exchangers
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July 15
If you are a Russian, you can withdraw tenge directly from a Russian card - an unexpected way to export currency from Russia
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August 12
The only ATM with NFC not working.
Bank employees throw up their hands and cannot serve the customer with a digital card.
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July 27
Excellent department. Quickly, culturally, efficiently.
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December 2
I have withdrawn tenge to the Russian Federation card, no problem. But you need a card, the sticker does not work, because there is no contactless payment.
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March 22
In January 2024, the bank's employees gave very incomprehensible advice on opening an account and using a bank card. The bank card must be virtual. Although another VTB branch in Almaty offered plastic.
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1
June 22
It looks good on the outside, but inside it's much worse. The floors are patched, the tiles are all broken, it's stuffy in the ATM area and you can suffocate in the heat. The service is average.
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1
October 10, 2023
Served well, the bank employees are polite. When you enter this bank, it feels like a time machine takes you back 15, 20 years. There are no papers with your queue number. It's just like in the old days, a live queue. The building is gloomy, the tiles on the floor are in poor condition. In general, I would like the room to be more modern and solid.
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2
December 11, 2023
The best Bank . It works around the clock - for cash withdrawals . Residents of the Republic of Belarus and the Russian Federation up to 500,000 tons . Per day . The trucker himself - unhooked at the gas station - on his head to the Bank . There are no problems - there were no questions about getting to the traffic police Bank, as it is convenient for you to call it . I love Almaty - I'm always glad to stop by. Good luck to everyone )
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3
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August 12
This bank saved me in Almaty by issuing cash to tenga from a VTB ruble card converted at the exchange rate
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December 25, 2023
The bank is obsolete. As a result of the sanctions, the application does not work on iOS, the employees are not the most polite guys, although they try to do their job. The place is not the most convenient location, but at least in the city center.
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2
1
November 29, 2023
Polite staff. They will help, prompt! The electronic queue does not work - it is not convenient when there are a lot of people.
There are broken tiles on the floor in the common room. There is a lot of writing about this. The manual does not read
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1
July 23
The only bank in Almaty where you can withdraw money from a Russian Mir card!
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November 23, 2023
VTB is practically the only bank in Kazakhstan where rubles can be converted into tenge. The branch itself is clean and tidy - as it should be.
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September 28
There is a 24-hour ATM, you can withdraw cash from Russian bank cards.
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February 21
We consulted about the design of the card. A small office with polite staff. A positive impression
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1
June 24
VTB is saving Russian tourists, withdrawing cash from its mir card. Everything is working, I have withdrawn the amount I need.
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October 6, 2023
There were tourists in Almaty, there were questions, they turned to the only bank that somehow works with Russian cards. The young man could not answer the questions we were interested in, referring to the fact that we are from Russia.
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October 17
the only ATM where money can be withdrawn from Russian cards in Almaty
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December 5, 2023
Terrible department (( huge queue, barely alive employees. There is no repair, the tiles on the floor are broken. I was there 2 times and both times I left with nothing. I haven't solved the issue. The incompetence of the staff is surprising.
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July 11
A good bank branch and responsive staff!
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April 16, 2023
Queues. There are few ATMs for replenishment or they do not work. Only one ATM can take 50 bills, and no more. The rest take one bill each. A powerful ATM is constantly beeping, beeping, what is it like for bank employees, this ATM is next to them. The commission for replenishment of the account in Russian rubles is 15%, it is only to put cash rubles into a ruble account. The transfer to Russia itself is rubles, with a small commission, but try to put these rubles for 15% of the commission or convert tenge into rubles. The exchange rate is much worse than the exchanger. Currently, Kontakt charges less than 1% commission for a transfer to the Russian Federation.
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1
1
January 17
A great example of the effectiveness of sanctions, the staff is certainly trying, but the bank still does not export. Mobile banking is terrible, the application is extremely inconvenient and poorly done
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April 17
I was in the department a year and a half ago. It presented a dreary sight, as before closing. Perhaps something has changed now.
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June 11
Everything is fine, it is convenient to withdraw the local tenge from the VTB card immediately
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1
June 30
It works around the clock. One ATM outside and 3 inside. You can withdraw money from MIR cards.
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1
June 26, 2023
Oriental relaxation is something!!! I sat in the hall for half an hour out of necessity and all the time I wanted to run out to buy liquid nails and glue all the tiles on the floor. Every last one just lay there and rumbled. But I was lonely ((the staff didn't pay attention at all. Well, that's fine.
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4
September 29, 2023
The only bank in Almaty where tenge can be withdrawn from a Russian card. I recommend everyone to come here if there are rubles on a Russian card and there is no cash.
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July 1, 2023
The ATM does not issue money on the street. We went inside, I ask the employee what the ruble / tenge exchange rate is when withdrawing from the world card - the answer is killed - find out in your own country...in short, citizens of the Russian Federation are not particularly digested. As a result, VTB calculated the exchange rate itself through a balance request and an application.
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2
September 23, 2023
The only ATM that worked after 22 hours managed to withdraw money from Alfa Bank. Others didn't work for some reason. ATMs are operated by those inside the building.
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January 2
Located in the center. There are several ATMs. It works around the clock
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November 18
The staff is nice and courteous.
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November 13
I helped out by receiving Tenge from the MIR card
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January 10
Well done. They quickly helped with opening an account... and an ATM with a good exchange rate ...
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November 30
The ATM is working, it issues money from a ruble card.
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August 4
Very convenient for transfers
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1
May 22
Swift is working. Sberbank's Russian card can be used at an ATM
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1
May 12
Almost the only place where you can withdraw money from the Mir card is in Almaty.
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February 13
In principle, it is well organized, but there is very little space to wait in line
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1
May 10
Super well done, you can withdraw money using our cards here!
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1
June 22
There is an ATM, very convenient for Russian citizens
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3
January 24
Rude employees, and during the time they do not open the bank, the work schedule is from 9.00 and there is no one at the workplace
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1
3
October 7, 2023
I have not met worse banking services, and it is better in the KZ, too, to be honest, this is a disease of the entire service sector. A live queue, unqualified staff, terrible repairs, ancient ATMs, a pre-historic application, etc.
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2
1
October 23, 2023
Hello, I was told that they would come to issue a card as a result, no one has been there for a month. Good luck
And so a normal bank
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