Wildberries

4.6

205 ratings

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Level 10 Local Expert

A very pleasant and comfortable place, very good staff, they try to do everything quickly, and queues due to the fact that this is an accessible and passable point, a little patience and you will be served perfectly

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Максим Александров

Level 8 Local Expert

Convenient location, friendly staff, 4 fitting booths, fast service, a visit can be combined with a trip to other shops. I recommend it for orders.

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Виталий

Level 5 Local Expert

The opening hours are 8-22, not a word about breaks. You come only for breaks, but in the evening there is no queue, in the evening there is a queue. The last time I went in at all, the young man says a break for half an hour, but at the same time gives the next girl an order.

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Александр Гаврильчик

Level 29 Local Expert

On 11/23/2023, the parcel arrived at the pick-up point (Minsk, Russiyanova str., 7, floor 1). This package should have contained jeans from the same company, but 2 in different sizes. At the delivery counter, 2 packages were handed to me and they asked if I would go to the fitting room, they replied that I would go to the fitting room with the goods. During the fitting, these jeans did not fit in size, they came to the delivery counter to return the goods. The employee accepted jeans from me, checked the internal labels and said that they did not correspond to the ordered brand and were different from the ordered size, so she would write off the money and I had to buy these jeans. If I want to return the money, contact their call center. I dialed the call center staff without leaving the room of the pick-up point, they told me that I needed to unpack the goods right on the counter under the cameras (which is not equipped for unpacking the goods, and there are even no surveillance cameras above a separate table for checking the goods), check and only then go to the fitting room. I answer that the staff of the pick-up point did not warn me about this, and there were no signs with this information on the pick-up counter and on the information stand. The call center said that I needed to find this information on their website and familiarize myself with it myself. Having visited the website of the online store, this information could not be found anywhere. I was unreasonably refused to return the goods without specifying references to regulatory legal acts according to which they can justify their actions. The support staff sent me to solve all the issues with the seller himself in the Russian Federation, the seller replied that the package was handled by wilderis himself and I had to solve all the issues with the pick-up point. In my opinion, if the employees suspected the substitution of goods in the fitting room from my side, then they should have called the police to conduct an inspection for the presence of things. Since the fact of substitution has not been proven, the employees had to accept the return of the goods. When I visited the issuing point again, the employees contacted their director on this issue and I received an answer that I needed to go to the girl's office or write a statement to the consumer protection society, as I stated that I would file a complaint about the illegality of their actions. Also, the question was asked to the chat support, no response has been received so far. I.e. none of the employees of the pick-up point, call center, chat support, director could provide a link to the provision or the law according to which they refuse to return.

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mashahlioza

Level 3 Local Expert

The product was ordered paid and non-refundable. Since February 21, they could not find the product at home, it disappeared and disappeared😁 Calls to the call center did not give anything, only every time I heard that the appeal was under consideration. a month has passed, there is no decision on this issue. Only once after a week of calls, they replied that the product had been found. Upon arrival, once again, this pick-up point was looked at as fools. The answer was "whoever told you that the product was found, let him go and look for it himself"😳 I had to wait for the goods to allegedly "leave" after the deadline. Because of this, I could not pick up the goods that were needed at the same pick-up point, because the goods that were not there would be written off. Judging by the reviews, there is more than one case. I wonder how it turns out that there is a product at acceptance, but it turns out not to be available for delivery🤷♀️

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Леонид Автухович

Level 6 Local Expert

Excellent PVZ. The best employee is Anastasia! She is always polite and smiling, quickly finds the product, immediately checks it under the camera and says what is or is not a returnable product. For those who do not know who Anastasia is from the staff, I will say that this is a girl with red hair, I constantly go to her🥰

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Mary

Level 4 Local Expert

A good point. It is conveniently located, and the staff are adequate) in general, definitely +

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Алексей Крипан

Level 5 Local Expert

A regular pick-up point with a couple of fitting rooms. It is small in size with the possibility to stand in line.

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Vi-Ola

Level 11 Local Expert

An excellent point if you visit during "free" hours. And so, of course, there are a lot of people, especially before the holidays. When I really need it, I try to choose other items

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Арсений Дегтярев

Level 7 Local Expert

Lately, it's very often closed for breaks, I don't know if that's how I get there, but I couldn't get to them, as I won't go in, I'm taking a break all the time) There are no questions about the work of the staff, everything is cool and friendly) It's clean and close to home!)

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Карина Карпович

Level 8 Local Expert

A good pick-up point, in the evenings, of course, busy, but the area is not small. And in general, everyone is friendly, they work according to the schedule.

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Серый Алисиевич

Level 8 Local Expert

The point is convenient, there are very polite employees, there are a couple of "important" ones. The disadvantage is constant queues.

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Artyom Belik

Level 3 Local Expert

Everything is great. The room is clean , the staff is polite. You should not listen to a bad opinion about this order pick-up point. I do not know what people need so that everything is right for them to get high, it will never happen so … BE PEOPLE, NOT SEEM LIKE THEM)

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anti notya

Level 2 Local Expert

5.12.22 I came for the goods. I stood in line for 50 minutes and searched for goods for 25 minutes. two of the 3 were found, when asked to give two goods, they said they would find the third and give everything at once. They took the phone number and promised to call. So no one called. I went back to the point. there was already another shift. the young man said that he didn't care, and that I should get in line again. After that, he said that my product was missing and valberiz made a cancellation on the product himself.

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Жанна М.

Level 4 Local Expert

A repulsive point! Do not order here! Four times they were not worthy, the queue for the entire shopping center was in circles, for the fifth time they came to the opening at 8:00, the point was opened at 8:47, according to the employee, "all employees of this point took sick leave." Parcels are transferred to other pick-up points, so look carefully before going to Russiyanova 7, you may be in for a "surprise"

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Vladikavkaz

Level 5 Local Expert

Positive: -Location -Polite staff Minuses: - Queues (especially during rush hour) - The hall has changed One of the closest points. Previously, the hall was larger, but now, after extreme changes, it has become smaller in my opinion. The staff is helpful, polite, they give out the goods quickly and there is a place to check it. There were no problems

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Светлана Н.

Level 5 Local Expert

The order was made before all Black Fridays, arrived only a week ago. It is indicated that the PVZ is open from 8 a.m., by 8:40 about 35 people had already gathered, but the PVZ had not been opened! 06.12.22 it was the same, an employee came at nine and said that they would not open. During the week, there are more than 20 people queuing at any time, except to come. You can't really stand with an infant. There is no technical possibility to redirect parcels to normal pick-up points.

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Анна Горбатовская

Level 8 Local Expert

A good point, I've picked up my orders here more than once. The room is clean and tidy, the staff is polite, works very quickly.

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vilker-v

Level 8 Local Expert

The goods were stolen. WB has been checking for almost two months. And they are silent. On this PVZ can decorate the goods.

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Дарья Лобусь

Level 3 Local Expert

Disgusting. They are looking for parcels for a very long time, standing behind tights for an hour in a queue of 7 people. Hire another assistant to issue if your employee is not coping alone.

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Zeverin

Level 8 Local Expert

a good pick-up point. there are three employees working. the order was quickly issued.

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Злата Сирож

Level 5 Local Expert

There are always huge queues.They are slowly looking for orders, the staff is in the mood. Sometimes they're rude, sometimes they're polite. In general, 3.

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Изольда Марковна

Level 14 Local Expert

Two weeks ago, I stood for 20 minutes, waiting for it to open. It was in the middle of the day. While I was waiting, two more guys came and were also indignant, they waited. After a certain time, the seller came with a barely slow step with a teapot in her hands, opened the door with such a favor and rolling her eyes... It's unpleasant.

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Olga V.

Level 4 Local Expert

The store is open, although it is noted here that it is not. On Monday, November 21st, there was a huge queue all day, which was moving very slowly. People waited for hours. Many simply dropped the queue and left, as they no longer had enough patience.

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Миля М

Level 9 Local Expert

The item is good, the experts are just super fire, I recommend it

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Анна Харечко

Level 5 Local Expert

A good pick-up point

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Александр Горбацевич

Level 5 Local Expert

A good pick-up point

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Каширов Даниил

Level 6 Local Expert

It's fine, but you have to look for it

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Борис Якубович

Level 7 Local Expert

Constant wild queues for a couple of hours. The problem lasts for weeks. The management does not react in any way.

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т ч

Level 13 Local Expert

The staff is polite, queues only during rush hour

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Natalia

Level 11 Local Expert

I took orders from here several times. The first time I found the pick-up point a little bit. The staff is not very friendly and does not even always say hello. On the plus side, there was never a queue.

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Дарья Я.

Level 6 Local Expert

I always pick up orders here, clean and friendly staff!

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Анлрей Лежень

Level 10 Local Expert

The desired item. For people.. There are enough of them here...

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Татьяна

Level 5 Local Expert

Good location, and very friendly staff)