we waited 5 minutes until the employee finished his dinner with a delicious smacking, after which he bothered to serve customers, saying that he could not find one item from my order and would not look for it, subsequently he said to re-order, although the thing was needed that day. I do not consider it acceptable to go to the PVZ for the same product 10 times!!!
I order a lot of goods and mostly heavy boxes, and in order to load the goods, I need to open the barrier, from which there is never a keychain, and each time the staff comes up with different stories about the absence of a keychain. There are about 120 meters from the point to the barrier!!! So take note.
This is the second time I have come to this PVZ and they tell me that the goods are being accepted. I asked when I could come for the goods, to which they replied, I don't know, probably in two hours. Please be more responsible about your work, so that people don't come twice to this PVZ!
The staff is very pleasant and polite, they know their job. When the young man came in, he always offered to drink, and in winter he always offered coffee. In general, I am very satisfied with the service
I can't say anything about the work of the point, the system is frozen, I haven't received my order. But about how I searched for this item...... Not a single pointer ... for 15 minutes, together with the navigator, we trampled on 15 square meters. meters. The pickup point is located in the basement of an apartment building, the only identification sign is a sign on the basement door, which, of course, without knowing that the point is there, you will not notice. An inconvenient approach, in the courtyards. Far from the public transport stop.
There is a barrier for entering the yard, it is not very good to drive up to the house by transport, but it is not provided to put a car in front of the barrier, I received a tavar there four times, two of them the seller caught flies for 10 minutes in his copter, does not know clearly his work and duties.
Pleasant staff, taking into account the flow, fast service, confused only by the location (entrance to the courtyard only on one side, without the possibility to drive up by car)
I would have put 5 if it was convenient to get there, but even knowing the area, it was problematic. It seems that you can see the point through the fence, but to reach it🤦♀️And the service is normal, polite and cultured)
Employees need a regulated break. Break times should be indicated on the signs at the entrance. You come and build for 20 minutes. Otherwise, I would have known that they were not working at this time, I would have come later. There are no complaints about the employees themselves. They were polite and served promptly.
3 stars for the location in an apartment building, especially a fenced one. The staff itself is very good and there are no queues in principle and everything is quickly found
I PUT TWO STARS ONLY THANKS TO THE WORK OF THE STAFF!!!
It is very problematic to pick up the goods. And not because of the staff, who, by the way, are very good. Because it is impossible to find the pick-up point itself! I had to make a big circle through snowdrifts up to my knee just to enter the territory, because the house itself, where the pick-up point is fenced! It is very difficult to find the right place the first time.
Everything is standard, as everywhere else, in the basement. Nothing outstanding, but there's nothing to complain about. The product is issued, you can check on the spot, if it does not fit, return it.