We constantly used this PVZ - we had only positive impressions. The program crashed and the entire shopping cart was ordered 5 times and one of them was paid for. On the day of receipt of the goods, the PVZ sent the children to pick up the paid goods and abandon the repeated names, but the PVZ employee said that he did not see which of the goods were paid for. I had to return everything. (Friends took away only paid items from several identical items and there were no such questions on another PVZ). You can understand the workload of employees, but specialists in response to an appeal say that a specialist has the opportunity to view the paid product.
The new girl who works there is very inattentive to the number of goods issued and returned. So she took the returned product from me and issued it as issued. The money was debited and now it is unclear how to return it. Since the goods do not appear immediately in the app in the purchases section, it became noticeable after half an hour, when it was impossible to return to the pick-up point that day. No treatment, nothing helps. Although you can see by the surveillance camera that the product has been returned.
At the same time, the girl was sitting and chatting with her friend, who was sitting there on the next couch all the time while I was receiving the goods, trying them on and then making a refund. Customers were coming. I have never seen her count the number of units issued and returned by herself. Usually, when returning, they ask how many items are left. There's nothing here.
Who will return the money now?