Zero had to be set, they are forced to redeem the wrong investment of the product! After refusing to pay for unnecessary goods due to an attachment error, they were not allowed to pick up the rest of the order and were rude. The worst PVZ in the city!
Everything is fine, the location is convenient, the interior is clean, places to check the goods, the girls are polite, they work quickly, queues are rare. Once none of the codes worked, they called the support service and generated a new one, there was practically no need to wait.
I was at this pick - up point today . Disgusting work of the point of delivery of goods. Very slowly . The queues are long. 40 minutes of waiting only in the queue. The place is very small . There are not enough fitting rooms. The staff is not friendly at all . The storage of goods is terrible . Fragile things can break or crack, apparently they just don't know it here. Half of the goods paid for were sent to another pick-up point. And they didn't even explain why. In one I waited 40 minutes , it is not clear why .and why people should look for their goods on the other side of the city . It used to be a very good pick-up point and the work was much faster. At the moment , everything is disgusting . Here, apparently, they do not know the law on consumer protection, the rules of working with customers in the service sector at all.
Good service, they always talk about the case and will help you return the goods correctly if there are any questions. Thanks a lot to the staff for this!
This is rather a question for management(!), not for the department.The phone is fictitious. Why!?????.... It was necessary to clarify the delivery information. It is impossible to contact. As a result, the product is returned. The money is stuck in your personal account, you cannot withdraw or pay for the goods with it. Support is not working. EEEEEEE!......
The employees are excellent, but the size of the room and the huge workload are very frustrating
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Level 22 Local Expert
August 15, 2023
There are always a lot of people, whether it's morning or evening. It's stuffy and uncomfortable inside. The point is full. The girls are not very friendly (except for one!), it is also inconvenient to check and open the goods immediately behind the counter in front of the camera, I have never met such a thing, the place is small 😕
But there is Parking and a convenient location. 👍🏽