Excellent staff, always in order, and there are no huge queues like at other pick-up points. The fitting area is quite spacious, it would be possible to install a couple more booths (with proper placement) and make a waiting area to sit down
The point is located on the ground floor, the staff is polite, but there are only two fitting rooms, which can increase the time spent at the point. Therefore, you need to choose the time if you have a product with a fitting.
The girl was rude on 06/9.23, I understand it's difficult to be alone, there is a large influx of people, there are always queues ... but still I don't want to return to this point anymore ... it's better to order ozone…
A pregnant woman came with a request to cancel the order, a girth from Russia accidentally ordered to this address in Minsk, because at the last order she ordered a gift for me there…
The employee of the pick-up point began to be indignant, saying why exactly to my point it was to me ... although I kindly, politely addressed…
I took off one star for employees who were not satisfied periodically at the time of refusal of the product. You need to understand where you work, but in general it's not a bad point, there are no queues as such, which is nice.
A small basement room. With just the most terrible entrance. The door is not as comfortable as possible. It's clean inside. Polite staff. Overall a great point.
A very small sign, taking into account the fact that the room is basement - I would like the item to be marked better.
There were no queues, there were two people at the counter who could not find the order by phone number, FI, order code (this happened twice with different orders on different days). They don't have a QR reader...
It would be nice to equip the pick-up points with everything necessary at once, conduct staff training, add photos to search services (Yandex, Google, etc.), make the pick-up point noticeable.
Considering that in 2021, the owner of Wildberries surpassed the world's billionaires in terms of wealth growth, it is strange to see Wildberries delivery points in such a state.
A nice young man gives out orders. There are plenty of booths for fitting, as well as places to spin in front of the mirror. And most importantly, close to home. Thank you.