A non-refundable item worth about 136 BYN was ordered. A PVZ employee accidentally made a payment instead of a refusal. Instead of offering solutions to the problem. The girl said she couldn't do anything. I offered to sell the product ourselves. There is no access to the complaint book, which is allegedly located on 122 Yanka Kupala Street.(Apartment building, I'm already running around the apartments and looking for a complaint book there. Also, the tech number was not offered. Support, which was recognized on another PVZ. The bosses are not picking up the phone. As a result, 3 hours of time was lost. The employee transferred the amount spent on the product to a personal card after the scandal. The goods were left with her.
I want to leave a review about this pick-up point. I've been shopping for parcels for quite a long time, about a year, and the same girl finds me all the time))). I already call her a permanent employee! She is always polite, attentive and always with a smile! Thank you for your hard work!