The goods were not given out, explaining that they did not have a cash register. The application also specified a cash payment method!
The store employee refused to give out the product by clicking the "refuse" button, although I did not refuse to receive it.
At the same time, he stated that for payment it is necessary to use the same card as indicated in the application. Despite this, Wildberries charged money for the return of the product!
When I asked about the reasons for this decision, the store employee began to be rude and communicate in an inappropriate tone.
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1
Карен В. ☃︎
Level 4 Local Expert
August 25, 2023
Товар не выдали на пункте выдачи. Потому что вроде как в программе у сотрудника показывает, что мой заказ не оплачен, но я все оплатил. Мало того, что была задержка с момента как товар должен был поступить в пункт выдачи, так еще и товар не выдали, и денег не вернули.