I recently had a very disappointing experience with Wild-Berries' customer service team. Communication with them was incredibly frustrating and unhelpful.
It is pleasantly surprising that everything you need for the normal operation of the point is here. Tables, shelves, shelves — everything is neat, clear and in its place.
When you come in, you are greeted with a smile, the staff are polite, ready to answer any question and help quickly. Parcels are delivered fairly quickly, without unnecessary delays and fuss. It is important that the employees themselves are not overloaded with work, everything goes without crowds and nervousness, which is very pleasant.
As for the place, it's quite spacious. At the same time, it is clear that every detail is taken into account for the convenience of customers. The tables for picking up orders are at the optimal distance, so you don't have to jostle and wait for your turn. There are even comfortable chairs for waiting if you suddenly need to wait.
In fact, everything you would expect from a Wildberries pick-up point is here: a good location, attentive staff, and customer comfort. Of course, there may be small queues, but it's more a matter of time and luck. In general, if you are looking for a quick and convenient way to pick up your order, then this pick-up point will definitely not let you down.