The office is completely disorganised and messy, there doesn't seem to be much of a system for organising the packages. As a result there often a long queue because it takes the worker a long time to find the customers' packages.
▎Feedback about the order pick-up point
Unfortunately, my impression of this pick-up point is extremely negative. The main problem is extremely slow maintenance, especially when a young person is working. It seems that he constantly does not want to do something, he gets annoyed and shows disrespect to customers.
The service is terrible: the slowness, irritability of the employee and his unwillingness to do his job spoil the whole impression of receiving the order.
Unfortunately, this is the only pick-up point located near my house. If I had the opportunity to choose, I definitely would not order anything else at this point.
I am sure that replacing this employee will significantly increase the efficiency of the pick-up point and improve the customer experience.
I hope my feedback will be taken into account and the situation will change for the better.
The room is small, but at the same time everything you need and even ottomans to sit and wait in line is also there. I mostly get to the shifts of a young guy, he serves people quickly enough, plus he is always very polite, and if there are any questions, he always strives to help