Before the appearance of the current employee, the pick-up point was blooming, since the previous employee was friendly and wanted to return. Thank them for that. ✨
09.08.2024
She brought the goods for return due to the inappropriate size, and the employee expressed her dissatisfaction with me because of the quantity of the goods and asked me to help her do her job (unpack the goods along with the packaging), but when I refused, she began to behave inappropriately. Namely, she communicated using sarcasm, allowed herself rudeness. Communicating with the use of sarcasm with pronounced rudeness is inappropriate in the service sector. This service caused me insulting feelings, it is unacceptable for an employee to communicate with a client in this style. I believe that the employee does not comply with the company's standards and deliberately spoils the company's reputation by leaving a negative impression of the service of this pick-up point. I ask you to take measures and notify me of the result in writing.
This is the second time I come to this point and I am very satisfied with the service. The point is clean, in order, the employee is polite, the order is found lightning fast, because all orders are in their places and are not lost, as at other points, closer to my house. Now I will order it here.
The usual pick-up point with the attributes characteristic of this marketplace is cluttered packaging, shabby interior, periodic queues. The staff works normally, and the visitors are treated with respect.
The pick-up point is served quickly and politely. One of the disadvantages is that there is not always a place for a car, since there is a market nearby.
Great online store, nice pick-up point. The staff is always polite. True, there is not enough cash payment method, but this is a stone in the garden of the organization, not the pick-up point
Walking distance from the metro and public transport. Payment forms : cash and cards. A budget version of the equipment. Minus for the small number of fitting rooms and a small waiting room.