Wildberries Georgia
Directions
Avlabari
1 km
Улица Ниаби
68 m
31 reviews
August 26
I have used Strelica's services many times, but my last experience was extremely negative. On February 2, 2024, I made an order from Turkey (IKEA) in the amount of 19,230 lira (~$450). The company lost my parcel and refused to admit it for a long time. For about two and a half months, I tried unsuccessfully to get at least some information. As a result, they still admitted the mistake when I provided an invoice from IKEA with the signature of the recipient Giorgi Romanof.
After that, a real epic began with attempts to get their money back. Almost six months of correspondence did not lead to any result — the company only fed promises, and then completely deleted the invoice from the site, claiming that it had been canceled. Moreover, in response to my claim, rude messages with accusations began to arrive.
When I finally decided not to use Strelica's services anymore, I asked for a refund of the remaining funds on deposit — GEL 243. They promised to return this money to me since May 17, but it's already the end of August, and there is still no money. I also did not receive any compensation for the lost parcel.
The company does not value its reputation at all. It seems that their tactic is to collect a little from each client, hoping that no one will sue for $ 500, because it is more expensive for themselves.
My conclusion: Strelica is an unreliable company. Do not trust them with your money and parcels, they can easily deceive you, even if you are a regular customer.
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1
March 12
The office is very conveniently located - next to my house, the service is good, Diana is very nice, she always tells and helps everything, the guys on the issue are also great, the office is always clean and tidy.
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14
1
June 3
The website states that the average delivery time is 15 days. That's a lie. The Ozone order was taken from the pick-up point on April 13. The SMS about the delivery arrived only on June 1. During this time, there were a couple of "wonderful" moments in correspondence with support. Just so you know, according to the support, the delivery time is taken from the ceiling, and those who are not unhappy with this may not receive their parcel at all. They made it clear that if I continue to try to figure out why the promises on the site differ from reality, then my parcel may get lost. After that, I wanted only one thing: to pick up the parcel and forget the desk like a bad dream. Two stars - because it was delivered. And on that, as they say, thank you....
See original · Русский
3