Windsor SPA Hotel
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+420 35 324 25 00
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13 reviews
July 20, 2021
In January 2020, before the pandemic, we booked and paid for accommodation and treatment for two at the end of April. In March, they did not even manage to apply to the embassy for visas, the pandemic hit the whole world, the closure of borders, air traffic, etc., the trip was canceled and, as usual in civilized countries, I wrote a letter about a refund. At first they said that they were closed and did not work, then that they received subsidies from the state and could not work, in August-September they began to promise that they would be returned soon, they would transfer tomorrow, then they would transfer money all at once, then in parts, then it turns out that their accountant does not know how to transfer funds to accounts of the Russian Federation, then they don't work again, letters don't reach them, it's impossible to get through. And this is an organization in a European civilized country that values its reputation. There is still no return!!!!
And our state... with our companies and our business.... which was built in the 90s: the insurance company returned the money 2 days after the application, the airline-in two tranches immediately after the application and a year later without reminders.
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November 12, 2019
A very convenient hotel in terms of location - literally next to the Mill Colonnade. It is also worth noting the compactness of the places where procedures are received, a good swimming pool, good food. The staff is very friendly and accommodating. If I have to go again, I'll choose Windsor!
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August 19, 2021
August 2021. Horror.It's an outrage.Disgusting kitchen.The Council of Ministers of the century before last.
The best room (by the standards of this hotel) was paid for, 2 rooms, for several days with full board.
I don't even know where to start.Such a squalor.For the first 4 days there was not even bread for breakfast, lunch and dinner was practically not at all.that the waitress, a young foreign woman, replies that it's over(.The time is 19.30, dinner until 20 o'clock.I will definitely attach a photo later.Imagine that I'm not talking about baking, muffins, sweets (probably, this is a big expense for them), but just about bread on the 4th day we realized that it was natural there!Breakfast.I show it to the waitress .that there are midges floating in the scrambled eggs and I pass this *dish* to the cook, to which this *waitress* replies Well.There's jam next to it...Jam, on the other table.Secondly, it is normal for them.They ask stupid questions about rest, but they don't do their job.so that apparently people don't rush to swear at them out of politeness.But there is a limit to everything!I wanted to call the tourist police.After all, 1,700 euros for this period of stay is given to whom and for what,,,??Of course, we contacted the manager after 3 days of stay.A young handsome Czech guy was probably trying to do something.It wasn't the next day that the food appeared.But 2 days later, the same story again!!!Who is this cook????Is he not ashamed to bring such *food* into the hall,????Even if your sanatorium is designed for not very rich German pensioners, does this *cook* have a conscience??Is anyone controlling him at all??Naturally, we stopped eating there so that from this sanatorium we would not go to another sanatorium, already for the treatment of the consequences!!!They took the money for the remaining days and moved out..What happiness!!!I would also like to cancel that there are several conscientious, pleasant staff at the reception -Veronica and at the SPA.I'm very sorry for you.
We have come to Karlovy Vary so many times, we know wonderful hotels and sanatoriums, we decided to change the place a little, just because the film festival was taking place.
According to the laudatory reviews, we decided to stay here.Now I understand that the reviews were bought and written by their own employees to attract money.What a pity to waste nerves on such shit.What a pity that such a huge building, in a good central location, was turned into a city.
I don't even want to write any more.Forget.
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