"Thank you very much" to Yandex drivers and support staff, and of course to the HR manager who hired them. A thing fell out in a taxi, while the driver was driving, violating traffic rules, I noticed when I checked the availability of a house. The driver could not be contacted, the call was reset. The support service kindly promised to sort everything out as soon as possible and no one received an answer, even considering that I promised to reimburse all the costs of returning the item. Well, in general, like all users, I think they definitely noticed the negativity and bad manners of some drivers: early waiting for a taxi, stopping at a wrong point, loud music while driving, talking on the phone, their lack of change on orders and aggression and time spent on what so that you change money despite that you're late and so on. The only thing that saves is the fact that the ratio of such employees is 60/40 in favor of good employees. I am silent about the nuances with orders and so on. I hope that at least with the feedback they learn to at least fix and solve problems and not just not answer questions.
Yesterday I ordered a taxi at 21:06
White Volkswagen 4764HK-7
Many thanks to the taxi driver for his tact, courtesy and for additional help in lifting things to the 4th floor🥰
And many thanks to the dispatcher🥰
The aggregator degrades the quality of service, removes useful functions. Everyone develops, but they degrade. It's only gotten worse in half a year. They don't seem to care about the customers at all.