Hello.
For about 10 months, my daughter attended a children's club in world class. I am about 2 years old.
About the cons:
-various holidays and events for children are held (for a fee).
From the feedback of the employees of the children's club, there are a lot of children, and the staff is 2 people. And the girls don't have time to keep track of everyone. Because of this, there are unpleasant situations.
- I often observe such a picture-I come with my daughter, a teenager of 12/13 years old is engaged and the coach asks his daughter -3 years old-to stay close.
Just to sit.
And sometimes 2-3 teenagers.
That is, there is no separate person for small children.
I ask what she was doing.
I sat and watched 😔
-the staff at the children's club likes to relax and play on the phone. When you come, I often notice a dissatisfied face, because you were disturbed (there are no children, the club is empty)
They take out a magazine and endlessly write something. It's good if they mutter a greeting under their breath. Approach the child, endear him to himself, ask -how are you? What do you want to play?
There is no such thing. I ask for it very often.
- there is a coach, we love her.
But she sleeps in the workplace. The daughter says that she sleeps while her daughter is at the club. That is, we go in, the coach is sitting and sleeping at the table, at the sound of the door opening, he raises his head.
I leave my daughter, I think that the employee has woken up, but she continues to sleep.
(There are cameras. Are they working? How is this acceptable?!)
- there is also a coach reading a book. I go in -it closes quickly, but I notice all this. My daughter says that she plays alone, but the man reads all the time. And this is an isolated case when the daughter wanted to leave the club herself in 10 months.
- what kind of education do people who work with children have? Do they have a children's direction? It would also be nice to have higher education.
- I also saw a situation when Irina Kononchuk left children alone without adult supervision.
- some educators, in this case Nadezhda Bachilo, are not prepared - in my opinion - to communicate with young children.
My child was psychologically traumatized on 06/04/2024
The coach is Nadezhda Bachilo and Irina Kononchuk.
I described everything in detail in the complaint book -the club's management did not react in any way.
Nadezhda B. 2 months later sent a letter in response in which lies, neglect of customers, and of course hypocrisy.
Out of the hypocrisy of Hope Bachilo.
Sometimes I left the club to go to the bank or to the store, which Nadezhda B. asked about, in response: "Anastasia, don't worry, all moms do this. Go"
And in the letter, Nadezhda B. points out my violations.
Businesslike tone, punctuation, to leave emotions and a bad mood-Bachilo does not observe this, unfortunately.
Nadezhda Bachilo left my child to Irina K., who was messing around at that time - she was conducting classes on the phone in the territory of the club, she did not follow my child, the child was lying on the bare parquet in winter, without a rug. To my question, she abruptly switched to a rude tone: "Am I a private nanny for you?"
And the most important thing.
A child at the age of three cannot control emotions (unlike adults).
And he says everything honestly, (I DON'T like Nadia), but adults are offended and can't cope with their feelings.
So can they work at a children's center????!
Is the club ready to accept unaccompanied children of 3 years old?
Do you have a trained staff? Or is it one person in 33 directions?
The turnstile (as in the subway) hit my daughter in the face.
She is 3 years old. Maybe you should provide a separate entrance for the little ones?
Why is the guard rudely yelling at me so that my daughter and I each go through our own bracelet?! Turnstiles are not provided for small children. And I'm picking her up after this terrible incident.
Why is this not provided for the little ones? Why by trial and error??
The child needs safety first of all.
People appreciate emotions and mood. The Belarusian service (or rather the staff)
in the club sweeps out good customers.
The staff is the face of the club.
And if you add a spoonful of tar to a barrel of honey, it will taste good.
P.S. I took the money and left this club. Happy! I wish that to everyone!
A wonderful atmosphere, a huge selection of activities and very physiological simulators. You can spend almost the whole day in peace: practice and relax!
I want to express my "gratitude" to Olga, who this morning (06/27/2024) provided the Endosphere service to my wife. Since the specialist to whom I was on vacation, we signed up for Olga. I personally picked up my wife several times after the "Endosphere", I saw a visual effect that appears on the body in the form of a tonic effect. Today, when she got into the car, she was almost in tears, because she was all swollen: face, neck, legs. The only thing that didn't swell is the torso, and that's because my wife said it hurt. By the way, it hurt everywhere, because Olga repeatedly got on her nerves, which she was told four times, after the fourth she just stopped in a stupor, and when my wife asked what was going on, she said she was "thinking", then she just ran the device over her legs, which made it very hot. My wife dissuaded me from going to the emergency room and fixing her swelling, but you must know about Olga's incompetence.
A wonderful club. Everything is on top and the coaches and the organization of work and the girls at the beauty reception) . How many clubs and halls were opened in the city, and after a while they were closed. Although they were lured by low prices, promotions and gifts, all the same-everyone goes World Class. The club has many advantages: location, cleanliness, a large selection and new simulators designed for both beginners and professionals, friendly administrators, competent coaches, will find an approach to everyone, a lot of group classes...
The club is increasingly deteriorating in terms of staff. I think there are no instructors of group programs at all. There are personal assistants who conduct group sessions. There are zero preparations and all programs are maximally monotonous. Plus, the schedule is oversaturated with Pump and Balance at the most popular time. There is nothing to go to and no one to go to. There is almost nothing to visit except the pool.
I have been studying for more than 13 years, so I understand a little about the halls. As for the simulators, the arrangement is convenient. But the zone with free weights is not very good. There's not enough space. The dumbbell row is not duplicated. More precisely, it is duplicated, but in the crossfit zone, where there are no benches. Inconvenient. The locker room is great. The toilets are OK, but the doors are uncomfortable to open. There are no paper towels in the toilets in the hall - a minus. In one of them, the lock is blunt, the issue is not resolved in any way. The shower does not monitor the presence of shower gel. For almost a month now, there have been empty dispensers in several booths (or they do not work well and give out drop by drop). Often empty and in the locker room. Who should keep an eye on this? A client? Why not check the checklist at the end of the day? One shows a package that says it's a hand wash gel, not a shower gel. Is it safe? The towels are good, they absorb water perfectly. Well, the most annoying problem is the cameras at the entrance. If you (your engineer) cannot set up the cameras correctly to quickly recognize the license plate, then contact the specialists. Your excuses that you need to "catch a corner" in order for the camera to work, this is a pathetic sight. You have expensive Dahua design cameras (Hikvision would be better). They don't care about the angle. You just don't know how to set them up. Pay the money to the specialists, and they will do everything. The phytobar is excellent. I haven't tried the food, but there are no questions about the sport. I would just like a choice of pre-mornings. One is not enough. There are no questions for the staff. Even in a stressful situation, they behave with dignity. There are questions about the guest WIFI. The speed is limited to 4mbps. It's a disgrace! Unfortunately, I can't put a higher rating yet. Most of the issues mentioned above can be solved without serious investments.
The best fitness (of all that I have seen) in Minsk. Very clean and comfortable. The simulators are new, there are all modern functions. There are a lot of shells, you don't push. The pool is large and deep enough. The shop and cafe at the club are convenient, but there is little choice in the store.
I REALLY LIKE IT!!!
The best fitness room in Minsk.
Specialized trainers.
A pleasant atmosphere.
I don't see any disadvantages.
I'm ready to train there forever!!!
See original · Русский
1
Show business's response
саня с.
Level 7 Local Expert
July 31
Having been doing fitness in Minsk for 4 years now, I have visited more than 10 different gyms. However, after getting to know WorldClass, other halls are no longer taken seriously. This is really the best place if you are not confused by the above-average price.
The advantages are obvious: convenient location, free parking with always available places, sauna, hammam, swimming pool, spacious gym and large cardio room.
Everything is balanced. Recently, there has been an increase in the number of visitors, but if you avoid rush hours, there are no more than 10 people in the hall. This allows you to fully enjoy your workouts in a comfortable environment.
The most ordinary Fok of Minsk, mistakes were taken into account, it became better, but instead they caught up with the people, in general it does not correspond to the pathos with which it was opened, the service is at the level but with failures, a normal simple sports club.
Awesome room
I extended my annual subscription for the second year and am still sure that there are no cooler halls in Minsk) Fitness equipment, group rooms, sauna, hammam, swimming pool, parking, city center, good people - what else can I add?)
I give 1 point for going to the site, there are no prices anywhere. Neither for season tickets, nor for one-time classes. In another gym, which is across the street, everything is listed on the website with prices and everything is scheduled (promotions, classes with a trainer, etc.).
A very great place to maintain body tone and shape. The polite and pleasant staff will help, tell and instruct. The pool is just great, spacious hammam and sauna
I bought a gift certificate for the girl. She got sick with coronavirus. It took a long time to recover. There was a certificate. I did not use the certificate in due time. We didn't go to meet them, so I never went.
The best club in the city. That's all. Come. Make sure. A personal account from 63 byn., what else can you dream about ..?! The cafe is as it should be. The parking is super, there are probably up to a hundred cars, but so many customers do not come here at the same time.
The best gym in Minsk! But the prices are certainly high. Attentive coaches on duty, a large selection of group classes included in the subscription!
Very warm pool)
The pool is super comfortable, but in the evening (18-19) two lanes are occupied by individual lessons with children, and 7-8 people swim on the remaining 2. This is a big minus! This is the time when people come to relieve stress after work, and in the end they get it again
I came to Minsk from Russia on a business trip for two weeks. I came to this gym and asked them how much a one - time visit or a monthly subscription costs . At the reception, I was told that there are no such subscriptions, but only for a minimum of three months. I asked to get into my position and, as an exception, issue me a monthly subscription. I was sent to the manager, who said that they could only make a small discount. As a result, 2 weeks of training cost me 500 Belarusian rubles (15,000 rubles of the Russian Federation). You need to treat people like a human being, and you have money in the first place, as much as possible to strip them from customers. You can't do that!
I am writing here to leave my wonderful feedback on the wonderful and very creative reception employee Anna. She helped me with my questions very clearly and quickly, and also left a very good impression of your hall. I really liked that I was greeted kindly and with a smile ;)
A gorgeous place. A good gym, not many people. Plus there is a sauna and a swimming pool. Everything is in good condition. The staff is responsive and responsible. Everything is at the highest level.
Очень даже хорошо! Да, есть залы и больше и сауны лучше, но в данной локации очень хороший комплекс. Нормальных бассейнов рядом просто нет. Прекрасный бассейн без всяких гидромассажей, водопадов и прочей чуши, по этому никто не толпиться около бортика. Зал не большой, но очередей на тренажеры нет даже в час пик, как я понимаю из за того, что многие люди ходят на групповые занятия. Сами тренажеры ну очень удобные, прям продуманные до мелочей, это вас не «люберецкие качалки». Самое приятное, что нет дибильных тренеров- качков, которые предлагают тренироваться за наличку. Тренеры очень корректны и не лезут делать упражнения мо своими подопечными во время выполнения вами упражнений на конкретном тренажере. Также большой плюс - наличие закрытой парковки только для членов клуба. Единственный минус, как по мне так это то, что работают с 7-00, для утреннего плавания было бы хорошо сдвинуть это время хотя бы на 6-30. Персонал приветлив, всегда готовы помочь, очень вежливые.
Очень современный, комфортный центр.
С большой парковкой!
Дизайн одного здания чего стоит!
Внутри все тоже достойно.
Полный комплекс услуг
Тёплый бассейн 29 градусов
Отдельно есть лягушатник для деток
Финская парная в мужской и женской душевых
Хамам
Тренажеры и оборудование премиального класса, никто не экономил)))
Очень приятный персонал, готовый помочь чтобы ваши тренировки и отдых были не забываемы!
От меня большой РЕКОМЕНДОС)))
I would like to see arm wrestling equipment, there is so much space, and there is nothing like it. At least some kind of table with a block. I will supplement the review as far as my experience in the complex goes.
Excellent swimming pool, sauna and hammam, towels in the changing rooms. Good service, it's nice to spend time in the club, even in the evening it's not crowded.
Согласна с отзывом Андрея от 22.05. Если в клубе что-то сломалось, то чинится пол года, неважно что это фен, диспенсер, шкафчик, душ. Диспенсер для санитайзера в тренажерном зале постоянно пустой. Кондиционер в зале групповых программ недавно не работал больше месяца. Помимо этого, очень слабый состав тренеров групповых программ. Совсем не уровень премиального клуба. Всего несколько сильных тренеров, основное время заполнено молодыми недоученными и очень наглыми девушками с завышенной самооценкой. На замечания клиентов внимание не обращают, координатор групповых программ, видимо, подбирает персонал не по профессиональным навыкам, а по личным симпатиям. Хожу второй год, но постоянно мониторю ситуацию с новыми клубами в Минске, жду настоящего премиум класса на уровне Москвы.
Топовый клуб! Премиум качество, обслуживание и отношение на высшем уровне!
Групповые проходят активно, бассейн, сауна отличные!
Приятно приехать и отдохнуть эмоционально после работы 🎷
Ооочень комфортный клуб: лучшие раздевалки, которые я видел в таких организациях (а видел я их немало: все областные центры, плюс Германия, Польша, Сербия, Болгария и Австрия), хорошо оборудованный зал (оригинальные станки и тренажёры Life Fitness и Hammer Strength).
Большие полотенца в нужном количестве (то есть, берешь, сколько нужно и меняешь, сколько хочешь). Достойная сауна в раздевалке, сантехника GROHE…
Теперь о том, почему 4, а не 5 ⭐️:
1. Зал оборудован, исходя из целей маркетинга, а не тренинга, то есть, по принципу «необходимого минимума».
Всё просто: для обычного человека, который хочет сбросить несколько лишних килограммов и «подтянуть» фигуру, все основное есть, но целенаправленно проработать определенную группу мышц здесь будет нелегко — придётся «поизвращаться». Кто в теме, тот поймёт;)!
2. Это из разряда управленческих недоработок — я сейчас о нарушениях соблюдения стандартов.
-> В зале есть чистые полотенца (если уж они там лежат, то это должно быть ВСЕГДА — клиент не обязан просить дежурного тренера звонить на ресепшн, а потом ждать 10 (десять) минут, чтобы не потеть на скамью:(!..
-> если в душевой есть дозатор с гелем, то гель в нем должен быть ВСЕГДА (клиент на это РАССЧИТЫВАЕТ):(!..
-> если одна из досок полка в сауне вышла из строя, то она ДОЛЖНА БЫТЬ заменена НА СЛЕДУЮЩИЙ ДЕНЬ, а не портить имидж клуба неделями:(!..
-> если у зеркала в раздевалке предусмотрена светодиодная подсветка, то она должна светиться ВСЯ:(!..
-> если уж санузлы сделаны отлично, то плитка после ремонта ДОЛЖНА БЫТЬ ВЫМЫТА!:(..
Можно сказать, что я придираюсь, но ИМЕННО ТАКИЕ нюансы (допущение руководством несоблюдения стандартов) РЕАЛЬНО обесценивают клуб, гордо заявляющий себя, как PREMIUM-класс, в глазах клиентов, и персонал здесь НИ ПРИ ЧЁМ ☝🏻💯.
Самое печальное, что такая политика уже в среднесрочной перспективе может негативно отразиться на бизнесе😢…
«Сарафанное радио» — это самая лучшая (анти-) реклама!..
От души желаю этому клубу высоко держать «планку требований» и долго и успешно работать🔥!
Я сам, как клиент, в этом ООЧЕНЬ заинтересован ☺️💯☝🏻!!!
Приятное место для отдыха и расслабления, отличный бассейн, сауна, крутые и разнообразные групповые программы, наличие ринга и пространства для занятий "с самим собой".
Но, функциональная зона оставляет желать лучшего: нет классического прямого турника где можно делать выходы/подъемы с переворотом, отказались вешать канат (который есть в наличии) ввиду "соображений безопасности", скакалки низкого качества.
Очень нравится этот зал.
Замечательный сервис, кафе в холле
профессиональные тренера, особенно тренер Юлия 👌 бодра, весела и заряжает энергией быть ещё лучше 🌟
Зона для переодевания и отдыха отлично оборудована и всегда чисто
Отлично что в этом зале есть проф бассейн
Прекрасный зал во всем: начиная с ресепшена, заканчивая душевыми.
Отличный современный инвентарь, приятная атмосфера, всюду чистота, в раздевалке полотенца, кулеры с водой, быстрый интернет. Одни сплошные плюсы, рекомендую к посещению.
Начну с минусов. Был первый раз. На входе администратор сказала ожидать менеджера по продажам. Прождал полчаса. Затем менеджер Екатерина провела небольшую экскурсию. И в конце сообщила что нет разовых посещений. Хотя я об этом говорил администратору. В результате потерянное время. По общему интерьеру клуб на уровне современных. В итоге я выбрал другое место.
The best gym in Minsk.
There is a "regional access" for paying for Moscow World Class tickets (you need to register it in advance, in Moscow 1 + days in advance)
По качеству услуг определенно 5. Удобное расположение, стоянка. Хороший бассейн и зал. Отличный тренерский состав. Классные груповые занятия. Многих может смутить цена. В целом цена абонемента вполне приемлемая для такого места. Вот цены на тренировки с тренером кусаются.
Ходить сюда начал недавно. Очень радует своя парковка, невероятно удобно. Персонал, как и положено, вежливый и приветливый, если что-то непонятно, то всегда помогут. Есть бассейн, раздевалки очень большие, тренажёров в избытке, ещё ни разу не было такого, чтобы я пришёл и всё было занято под завязку. В общем, если есть желание и финансы, то однозначно рекомендую
Всё на высшем уровне, персонал, отношение, все новое, очень чисто, оборудование премиум класса. Лучший спортивный клуб Минска. Не дешёвый, но он того стоит!
Пока не долго хожу. Всё нравится, единственное что пока удивляет, что за почти месяц посещения ни единого раза не подошёл дежурный тренер хоть с вопросом нужна ли помощь или с советом. По опыту других залов это для меня несколько странно. Может они ещё приглядываются)
Для детей в «премиум» клубе - две комнаты без окон. Для детей для трех лет - выбор из 7 занятий в неделю. Для детей старше - 14 человек на групповом занятии в бассейне - на одну дорожку, одного тренера, два душа.
Прекрасный клуб,первоклассное оборудование зала, замечательные и внимательный тренерский состав.
Особенно хотелось бы отметить кафе "WellFood", восхитительную кухню и вкуснейший кофе 👍
3
Show business's response
Е
Евгений К.
Level 2 Local Expert
February 6
The main disadvantages: A constantly breaking, stinking sewer and burning feet "hamam", working hours on weekends and holidays up to 21 - less than at similar fitness centers. In the pool, there are 2 individual training tracks at once. The positive aspects can also be highlighted: the number of towels, the location, the 2nd floor is well equipped with simulators, the availability of various group workouts. Update: I just wrote about the unfriendly staff while in the pool, as the coach greeted me a minute later, so I probably got a little overreacted-)