The worst bank in the city. The rooms are not called, the queues are long, the staff speaks only Uzbek. They just didn't answer my question about receiving money for the first child at the reception and sent me to ask the same question at the 3rd ticket office, but they don't talk to you at the ticket office if you don't have a number. A vicious circle of unskilled workers. If it were possible, I would have given you a zero, not a one-star rating.
Very polite staff. It's just that a lot of people were standing and sitting with their questions. They were waiting for their turn. I solved my questions quickly and efficiently.
Very poor customer service
The bank's employees are not attentive to customers and do not perform their duties in a timely manner.Constant queues . They are especially rude to elderly customers.
The stupid bank itself. I waited in line for 1 hour to find out that I can't pay for utilities, namely hot water and heating.
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3
Михаил
Level 23 Local Expert
November 23, 2024
I came to change the currency. There are very long queues and waits. People are climbing without waiting in line. Although everyone takes coupons. But the coupons are just for beauty. As a result, I did not change the currency, Russian rubles are not accepted. It was worth waiting 30 minutes.
Very bad bank, Service 0. I got the queue number first, But they ignored it altogether, Waited for half an hour... They say that there is no queue for currency exchange, But they do not end
The bank is very kickina than the person who comes, Bunka little persanal uspet to iwmidi narmal, after which my momylation deteriorates.online service performance improvement kere
I put 3 because there are always problems in the currency department. Despite the 2 other payment desks . For some reason, the currency department also made sum payments. Because of this, a large queue is gathering in the currency department. Sorry for the wasted time and nerves
There are always queues, a mess, no rooms. Everyone behaves as they want. No one can explain anything properly. The ATM works when it apparently wants to. Well, that's why it's popular, the application has just been put in order, let's see what happens next. I would like better service and normal staff, at least so that they know their duties, and not as if you came to their house)))
You can't even withdraw your money on time. Come in tomorrow or after tomorrow. It's always like this‼️I do not recommend an open deposit. I opened an account 4 years ago, but I can't extend it, what is it? IT'S A MESS‼️
It works very poorly for payment, here is a coupon on hand, I'm already standing for an hour, people come to leave it is for payment that makes them wait an hour
The problem is constantly working very poorly. I sent a transfer to kara. I sent money to the card 2 3 hours. someone in the bank, who has not yet fallen, does not want to give money to stirrups very badly
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Show business's response
Anatoliy Kolomiets
Level 8 Local Expert
January 5, 2024
The service is at the lowest level. The ticket office is slow, you wait in line for half an hour, although the queue is from 3 to 5 people.
I have frequent problems with currency exchange. Either the database is not working, or the printer is broken.
Very strange people work in this bank, before going to this bank, I consulted with the operator of this bank. They told me they could solve my problem. I come to the bank, stand in line for 40 minutes and find out what they can help me with. "It's a pleasure."