Disgusting after-sales service. I bought headphones from xiaomi through kaspi.kz and regretted 10000000 times. The headphones were sent defective, they did not connect well to the Xiaomi 13pro smartphone, they were constantly disconnected and closed while walking. I wrote to the Caspian, they redirected me to the return department of this non-store. The employee is not competent, sent to the service center, specifying the wrong address. I spent half a day to get to the service center, as a result, I was redirected to another service center. They took the headphones there, wrote an act stating that the headphones were defective, said make a return to the Caspian Sea, we notified the store that the headphones had been sent to the warehouse. I pressed return to the Caspian Sea, they demand to give them the headphones! BUT THERE ARE NONE! They have already been seized. They were sent back to the store's returns department. They refuse to make a refund, they demand to return the headphones, the marriage certificate from their official service center is not a decree to them. As a result, they exhausted all their nerves until they came out to their leadership with a scandal. Only after that they accepted the act and made a refund. Two weeks of running around, wasted time.
The name delivers:
They have never been representatives of xiomi.
At the same time, I managed to buy headphones in the official store for less than what was offered here. At the same time, they unpacked them, connected them and gave me a try.
A great company, I bought a Xiaomi TV, no one in Almaty had this TV available for this day, only from the window, but these guys are all right with the availability of goods, I am very happy.
We order products from the xiaomi website.kz has been around for 5 years, the sellers in the store are always polite and kind. Everything will be shown before purchase. Thank you for the quality products!
Hello. I ordered the phones. The product was mixed up. Now to return and exchange, the whole series... I will no longer order through this store .....and if the problem is not solved, we will complain and solve it through the court
A good salon, courteous service, a wide range of goods. While I was waiting in line, the TV was turned on and the manager told me about the menu and settings, explained something about broken pixels to the buyer.
A convenient store for smartphones and accessories. Headphones are always available, you can order with delivery and pickup. Very competent employees.
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Ilya
Level 14 Local Expert
July 18, 2019
A great store. The modern design inside and the coolness from the air conditioners brighten up these summer days. The sellers are polite, they understand the subject. Separately, I would like to mention Valery, a service engineer. Very pleasant to talk to, well versed in his business.
I bought a robot vacuum cleaner. I was satisfied with everything. After a week of use, I had a problem that I got a lot of help with. My sensor stopped working and they fixed it for me without any problems at all. Now the robot is working and there are no problems with it