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I recently bought equipment from Xistore and was very satisfied. A wide range of products, reasonable prices and pleasant staff – everything is at the highest level. The consultants helped us choose the right product, described its characteristics in detail, and even told us life hacks on how to use it.
By the way, happy birthday! May the company continue to prosper 🎉🎉🎉
I made a purchase on 05/13/2025 at the Galileo shopping center. I would like to note the professionalism of the consultants. High-level, customer-oriented approach. Special thanks to Evgeny, the consultant, for his help in choosing the product.
Low-quality product, deception in characteristics, biased service center.
UPD: Inattentive and illogical support agents who responded to the review.
Low-quality product:
The ATuMan Duka ES1 scales produce a value with one decimal place as a result of measurements, that is, they have a discreteness of 0.1 g. However, they are not able to register a weight change of even 1 whole gram, and the measurement error ranges from 1 to 4 grams.
Deception in the characteristics:
The website promises measurement accuracy and indicates the division price of 0.1 g, and separately states that these are all available characteristics. While on other sites, it is always the accuracy that is indicated, which is all that matters. The division price cannot make sense if it differs from the accuracy by more than 20 times! This is a direct deception.
Biased service:
A technician simply cannot fail to realize the clear connection between the division price and the accuracy of the device. This follows from both common sense and basic educational knowledge. But at the same time, the service claims that a difference of ten times is the norm. And refuses to refund.
UPD: dear Xystor! It says on your product page that "ALL specifications can be found HERE." And this is directly aimed at the four-point list, which indicates the division price, but not a word about the fact that, contrary to all conceivable measurement rules, it differs from the actual accuracy by dozens of times. This is nothing but a hoax. Right on your website.
Yes, we are primarily deceived by the manufacturer, creating the appearance of accuracy at the expense of the division price. But you keep doing this when you hide the precision and write that there is only a division price. If you have been deceived, then you do not get the right to do the same.
If this is difficult to understand, then imagine buying a watch with three hands and a division price of one second. And after the purchase, it turns out that only one of the three hands is working, and the rest are for beauty, since the watch is not designed to measure minutes and seconds (according to the instructions). And the purchase took place online, where the product profile told about the high accuracy of the watch and the price of division to the second.)