Disgusting attitude towards customers. Despite the fact that the department works only with an hour break for lunch, at 20 00 an employee hangs an announcement about a technical break on the doorstep in front of her nose and closes the doors. About the request to issue the goods, she says that she has already printed the ad a long time ago. And goes off into the darkness..... This is customer orientation and service
I visited this institution for the first time on 10/21/2024, and the impressions still do not let go! I have never seen such a dismissive, disrespectful, boorish attitude anywhere!!! I think that before allowing this girl to work with people, it was necessary to teach her at least the basic rules of etiquette! I hope this will not be ignored!
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Sofia Mazurkevich
Level 6 Local Expert
September 19, 2024
It's a good place, but I got a strange employee. And it's okay, you can order things. The magnificent architecture of the place adds authenticity and atmosphere while standing in line.
What cool employees in this department. They will never refuse help, professional service. If you come for an order, they will explain everything, help you untie the packages. Send a parcel, also help to pack, answer any question. There are no queues
I was 15 minutes before closing time, there were enough people. The girl at the checkout accepted and gave all the parcels regardless of the time. There would be more such responsible people. I am sincerely grateful.
Very good staff. They are always polite, they will tell you everything, and they will quickly give out the goods. They will help solve all the issues. There are almost no queues.
Always quickly, promptly, they will always help, in general, there are no complaints. Never queues. Stands with products, in my opinion, are superfluous, there are enough shops in the vicinity.
The parcel arrived and could not be picked up, they said come in 3 days, not earlier. The efficiency in the service is 0. OZON promptly changed the data on the weekend and sent the necessary information to Europechote, and the E-mail simply said that they had a day off. Everything for the client 👌
The relationship with other servers is 0, as is the relationship to the client... If the official OZON support responds as soon as possible to pick up the parcel and that another person can receive it without problems, but everything is wrong at the exit. Then why use the service?
There are no complaints about the actions of the employees of this organization. However, the work policy itself leaves much to be desired. There is no possibility of delivery of the parcel in agreement with the customer and, as a result, payment for the storage of the order. In general, the impressions leave much to be desired. We need to be more flexible in working with clients.
There are usually no queues.
But if you're unlucky and the queue has gathered, then it's right for a long time, one person is working and clearly in no hurry