Specialist Anastasia works like a meteor, for this reason there is not a big queue. For this, I give her a lot of respect and thank you. I often use the services of Euromail in Minsk offices - there I have to stand in line for up to 40 minutes, because specialists work carelessly, and when a car arrives with parcels, work with clients stops altogether. There are a lot of parcels on the shelves in this Fanipol branch, but the reception and dispatch is fast. I wish the staff of the department good well-mannered customers, and the management of Europost to consider the issue of a second employee, because with increasing volumes of parcels, there will inevitably be queues and customer dissatisfaction.
A good department, and responsive staff. But sometimes kindness does not work for the good. The road to hell is paved with good deeds! There are some fictional people who are too lazy to register in the system and fill out the shipment at home. They come and whine to be helped, and the second time they also shake their rights, they say you have already done it to us, and we counted on your help. I believe that it is absolutely impossible to help such people, especially when there is a queue. Take them aside and let them wait until they serve the people who did everything according to the rules. I have already observed this situation several times in this department. We need to be fairer. In an angry queue, while you help one dishonest and selfish client, a dozen decent ones spoil their impression and lose the desire to work with you. In other departments, I saw how they coldly refuse and the person goes aside to register. This is the right option.
Sometimes there are questions for visitors, but the staff are excellent, they even called once and warned that two days off were ahead - come in, a very polite, pleasant girl
I ordered an email, the order arrived at the pick-up point on December 4th!I ordered it for the first time.On December 5, she came to pick up, forgot her passport in the cold on the machine, ran with two children from the other end of Fanipol, and .. everything turned out to be in vain.The bottom line is that I was not given an order with an email, (2 laundry gels,a freshener)The young man was rude, asked not to teach him how to work, and that he would not give me the order, just because I came without a passport, he says I cannot give you the order without a passport, he said maybe you will steal it!I had to go home with nothing!
Thanks to the girl who called the next day, apologized for the inconvenience, and I picked up the order in a GOOD mood)
It's good that there is, but the schedule is not very convenient. If the service is in demand, it is necessary to change the schedule. Why before 19 ? After all, many people work until 18 in Minsk, and do not have time to arrive to receive or send a parcel.and only one day off work.
A schedule for employees?
Thank you for opening Euromail. Very convenient. There are a lot of people in the office on weekdays.less. But one big plus, Euromail is open until 21.00., you can always catch up after work!
Euromail is in great demand in our city. I also use her services a lot. I would like to review the operating mode, because there is always a full house before closing!
The service was and remains of poor quality. Not a conscientious carrier!
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Александр Басалай
Level 18 Local Expert
August 14, 2023
A good pick-up point. The girl Catherine needs to put up a monument, for patience and endurance!!!
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Игорь Потапов
Level 6 Local Expert
August 16, 2022
I sent it on 08/16/2022 for the 10th time by cash on delivery. The door has a work schedule from 9 to 21, as far as I understand. The girl is just a smart girl. A very polite, sensitive, competent employee. Thanks to her separately, and to the company too. Convenient service.