The search manager is rude. Unfortunately, I can only describe it outwardly. Dark hair, not tall, glassy eyes. Treating the visitor like a dung fly. I remind you that there is a book of comments and suggestions where, on occasion, I will leave a "pleasant review" on this employee.
There are two managers working in shifts.
They are very respectful to customers.
It's nice to communicate with them during the service.
And in the process, they share their knowledge with the students. It's just some kind of classroom in our department. But they are coping.
Good luck to them in their hard work.