Европочта
52 reviews
December 21, 2024
Boorish employees have been unable to send a parcel to relatives for the second time. Sometimes it is necessary to issue a declaration in advance, then with a pre-issued declaration they come up with their own rules, which are not on the website, in what form the parcel should be provided, what can be sent, what cannot. I will never use the services of this company again in my life, because in the end I got nothing but the time I spent. And I wish the Europost organization better to choose employees who are not rude to their customers. I do not know the full name of the employees, 2 girls worked on December 21 at about 13-14:00.
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December 29, 2024
Daria Anatolyevna - love at first sight))) A kind, helpful girl. With joy in her eyes, she helped the man to arrange and pack the parcel.
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January 12
Disgusting, rude service. I have witnessed more than once how female employees discuss clients in front of them in a negative way. Always unhappy faces. Because of this service, there is no desire to use Euromail services.
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March 24, 2024
Ivanova Daria Anatolyevna, be kind enough to warn people in advance about how to properly pack the goods on site before shipping, and not to say that it is necessary to wrap the goods with stretch film at least 4 times after the shipment has already been wrapped and tied with tape.
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February 14, 2024
I've used it more than once. Always without complaints. The service is polite. Sometimes there is a queue, but they let you go quickly. Keep it up !
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1
October 22, 2023
There was a controversial issue with sending the parcel. Fortunately, qualified specialists work. They helped to sort it out on the spot with patience and respect for the client. Thanks in particular to Daria Ivanova
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June 20, 2023
It was necessary to send the parcel by cash on delivery, the employee said that it was necessary to place an order online and only then come. Although in other branches the shipment can be made on the spot, apparently it is too lazy to work here.
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3
April 17, 2024
Good service, good choice, good price
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December 29, 2024
The delivery time is too long.
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January 19
Boorish employees
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November 21, 2022
They are always served promptly enough, there have never been any problems with receiving and sending parcels, the staff is polite
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December 19, 2023
It's a pity that it works until 21 o'clock now, in the evenings there are constant huge queues
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January 31, 2023
An excellent department, although there are queues, but they quickly accept and issue orders for two people. I picked it up there more than once.
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1
February 5, 2024
It is convenient to both send and receive!There is NO queue!
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November 30, 2021
It's too bad that there is no "0" rating. A fragile package was sent to me on August 6, and it was broken during delivery. I only saw it when I opened the package. Next, returns, papers, claims, expectations. The result is the same: the month of December, and I am without a parcel and without my money. They've worn out all the nerves. They have appropriated my money and are not giving it back!
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December 14, 2021
There is zero customer orientation. Cash on delivery cannot be picked up on the same day, you must wait for the time specified in the SMS. What is the problem with making a receipt right away? You cannot buy the package for the parcel in advance, only when sending it. The attitude of the employees also leaves much to be desired
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5
April 9, 2021
It's just Sharashkin's office. On 02/21/2021, I sent a parcel with a video card, today on 04/09/2021 there is no parcel, no money. I called the contact center 100 times (which is a big problem to get through to), they cannot help. On March 1, I wrote a paper to search for my parcel and today, a month and a half later, they give me an answer that you were refused because you did not present a receipt for the shipment. DEAR senders, do not use the services of this postal operator, you will be left without money, without a parcel and you will lose a lot of time and nerves. And I would advise managers to deal with the theft of parcels, because now there is a mining boom and I am not the only one who has lost a parcel with an expensive video card!!!!!
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1
June 10, 2024
Great mail.
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June 21, 2021
Excellent staff. They always explain everything. The room is clean. The delivery is fast.
One wish for Euromail as such: it's time to increase the dimensions of cargo.
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April 13, 2021
The package is not tracked, which package out of 8 I do not see. A woman calls on the phone and says that the free storage period is ending, but I have not received any notifications in any form. Moreover, to receive a parcel, I need to travel half the city, although my post office is located 2 houses away. Euromail is nothing but headaches. I don't want to use your services anymore.
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3
September 13, 2020
Pros: a nice and polite receptionist of shipments, no queues, a democratic policy regarding packaging (send it even in a bag from a store, even in a shoe box) the main thing is that the minimum size should be the size of a large postal envelope (when sending a thing the size of a remote control, they were forced to buy an envelope for 0.90) or to have somewhere to stick the delivery form (I had to glue the cardboard onto a narrow 30 cm tube), rumors about paid tape and forms were not confirmed
Cons: absolutely raw organizational work of the entire organization. On me.Until recently, this department was not on the maps, but there were 2 others on Moskovsky next to the pedagogical university and on Builders in Eureka opposite the Ice. Like any ordinary person who came across this organization for the first time, looked at the map where the nearest branch was, and the choice fell on the Moscow branch. When I got there, I found that the branch had been liquidated, although it is on the map, as well as the opening hours. A rather strange position marked "the organization checks the relevance of the data" causes even more confusion. It upset me a bit, because I lost time because of it. I had to walk to the Construction department, fortunately not very far, several blocks away. When I got there, I found a queue of 30 people. I stood in it for at least 20 minutes, the queue was not moving fast. I also noticed that the queue prevents customers from entering and leaving the store, entering the sales area and approaching the storage cells, as well as employees from putting carts in place. The queue is like this all the time, because when my turn came, there were as many people at the back, if not more. The operator with an exhausted face said that it was necessary to leave a request on the site first, and had to return home after losing half a day. There is no announcement that you need to leave a request on the website at both branches. After logging on to the site, I was stupid for 10 seconds where to click, because the fonts are not large enough to quickly notice what is needed. And when I leave a request, I surprisingly discover that there is still a branch very close to me! (it wasn't on the map) When I got there (by the way, there are no signs on the shops either, which is quite strange), I saw a completely empty hall and a quite cheerful and polite operator. I explained everything, helped with the shipment, the impressions are only positive. I answered politely when talking to an angry recipient, who was also dissatisfied with the raw service on my second appearance.
CONCLUSION: the service is quite interesting, affordable prices (in Pinsk it cost up to 50 gr. 0.80, in Gomel 1.65 to 3 kg) shipping without unnecessary problems and expenses - filled out an application at home, came, handed over, paid and forgot. But the whole impression is shattered by such absolutely incompetent organizational moments. The work is clearly not thought out, one department (Builders) is clearly overloaded, the second cannot accept some of the clients from the first purely physically, because it is too far from the center. Why it was necessary to close the branch on Moskovsky, Central Avenue, is absolutely incomprehensible to me. There is absolutely no advertising, there is no promotion of the service. It is unclear what the head is doing, only one thing is absolutely clear - that he is clearly incompetent and does not understand what he is doing, because even I, without higher education, could have done much better. The potential of the service is great, it is quite possible to put even state mail under your belt in the future.
The final conclusion should be made only by you, this is just my opinion. Thanks for reading it
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1
December 6, 2021
Once again, the package from ozone has arrived. And they didn't even bother to call, although the phone number is correct. And then they demand penalties. Terrible . just the most terrible delivery. Parcels . I am writing a clarification . they deliver great products across the Republic of Belarus. But the packages are just terrible
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October 7, 2023
Ivanova Darya Anatolyevna boorish attitude !
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May 18, 2023
Great store,great selection
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May 25, 2022
The tortured, dissatisfied faces of the employees. If you have a question, they answer through their teeth. Although, with such a volume of work, this is not surprising...
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4
September 4, 2021
There are queues, you can view it through a webcam. It is better to visit during working hours on weekdays!
There is a lunch that
could be refused!
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3
September 6, 2021
This is the cheapest mail. The delivery speed is 3-5 days, maybe someone will tell them what came to them faster than this time. Maybe so! Now Euromail is in Bilevo.
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4
July 2, 2021
A big plus is that the queue can be tracked by cameras (available on the website), you can come when it's convenient for you and not stand in long queues...
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4
November 18, 2023
excellent service
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1
February 4, 2023
It feels like the parcel was dragged along the aswalt !
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3
August 20, 2022
I liked. They work quickly and accurately...
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1
May 12, 2020
Alcohol mail - I went to pick up my parcel, bought something from alcohol. An alcoholic shopaholic is probably how the owner of this point represents his typical visitor.
From the good: there are no queues, fast service, friendly staff.
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3
September 1, 2020
It is impossible to get through by phone - I have been calling for 2 days with a break every hour. No one picks up the phone... is there really such a flow of people during the day that no one can answer?
Then why is the phone specified if the employees do not use it?
the service is good, but as always, the service with our youth has failed... or the authorities do not pay due attention to the quality of service..
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January 5, 2022
An excellent store, a large selection of both food and other small items.
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June 1, 2023
Large parking lot,
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May 25, 2021
Good and fast service! It is more profitable than Belpost, definitely!
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3
May 26, 2021
Sometimes I want to offer employees a spoonful of acceleration. That's how it gets worse and worse every month
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1
September 3, 2021
You can quickly send and pick up a parcel, but there are long queues
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3
February 2, 2022
The department did not have the right boxes to send
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1
September 7, 2021
I received the parcel, all without problems, but long queues.
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January 23, 2022
So far, everything is fine
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May 31, 2021
Fast and good only queues
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June 4, 2021
I really didn't like the service.
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November 21, 2021
A white cutie is working
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1
July 19, 2021
The good guys are working
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February 14, 2021
Everything cheap can't be good.
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May 13, 2020
Everything is fast, clear, without delay.
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3
June 8, 2020
Everything is fast and simple.
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July 13, 2020
The mail is very good
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May 24, 2021
All is well)
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