Nikolai was unfriendly, did not greet me, did not specify in which package I wanted to send the parcel, decided to pack it at his discretion and said that "the employee decides what to pack the client's goods in", and refused to offer a different package (he packed two dresses that arrived in a package in a box). Referring to the charter, I showed who is responsible for the packaging and who packs the parcel, to which the employee said that if I don't like something, I can not send the parcel or write a complaint.
The ability to offer services or act within the framework of the regulations -0.
I received the package quickly and without any questions. The staff was very polite, even though I arrived just before closing time. I liked everything 👍
Nikolai is a very unfriendly employee, always dissatisfied with something ... I generally keep silent about my work skills and communication with people , I have to tolerate this behavior only because of the proximity of the mail itself