Nikolai was unfriendly, did not greet me, did not specify in which package I wanted to send the parcel, decided to pack it at his discretion and said that "the employee decides what to pack the client's goods in", and refused to offer a different package (he packed two dresses that arrived in a package in a box). Referring to the charter, I showed who is responsible for the packaging and who packs the parcel, to which the employee said that if I don't like something, I can not send the parcel or write a complaint.
The ability to offer services or act within the framework of the regulations -0.
Disgusting service!
There used to be nice guys, and they would say hello and wish you a good day. And now they took a man there (unfortunately, I don't know his name. Worked today 10.10.2023): does not say hello, sits buried under the counter, and when I came up, said hello, only a minute later he rudely said "speak!". Where are the banal customer communication skills? Is it difficult to open your mouth once again? I want to turn around and leave. When you leave, respectively, even "goodbye" can not say.
For what purpose do they take such workers?
Such people only work in factories or warehouses, where they do not need to communicate with people and serve.