The worst store in Jurkas. Zero in grades. I don't like it if I knew that everything would be like this, then I wouldn't buy doors there. Not when. Not competent employees. They just giggle. They don't really say anything themselves. You need to extract information yourself. Online credit is nonsense. They didn 't even give the documents for the door and for the loan either . Everyone heard that you need to go to the bank yourself and take a printout. There is nothing concrete in the conversation. Don't buy doors there. It's a nightmare. I went four times and everything there is not glory to God, then there is no bugalteria, then something else.
I ordered 4 doors and fittings. I waited for the due date of manufacture (1-1.5 months). About a month later, they wrote to me that my order was ready. I was abroad, I promised to decide on the day of delivery in the next few days after my return. I was told that the order can be stored for 7 days, then it will be disbanded. As a result, we agreed on delivery for tomorrow, and today the manager called me and said that the accessories I chose were out of stock!!! Question #1 how then do you inform that the order is ready and rush the delivery of the order? I offered to choose from the available 2 photo options.
There are no complaints about the manufacture of doors. Faster than the agreed time, the delivery is all right. The question is who they recommend for installation. The installer has almost doubled the cost of installation on 4 doors. Although we were initially assured that this would not happen. I give one star precisely because of this. I do not recommend contacting their installers!
For reference, the guys entered the position according to the announcement (the old doors were already dismantled!! by the specified date), it was done the next day. By price: from Yurkas 175 per door, the guys on the ad 110.
I ordered interior doors. As it turned out, they do not have installers, but there are left-wing sole proprietors who do not give checks and are not responsible for their work. They gave me a couple of contacts, but as it turned out, 90% of them do not know how to put doors with hidden hinges, and 10% are busy and wait a month and a half.
After a couple of months of use, the magnetic lock stopped working and a complaint was written on your website. No one contacted me for 14 days, calling the service, the managers of the solon in which I bought, in Viber, they always cheat with the timing of the replacement of goods of inadequate quality. They always say that: "Consideration of the complaint takes place within 14 working days." In fact, your site and your managers contradict the Law on Consumer Protection. They fixed this defect for me for more than a month. The employee of the service proved for half a month that I was a fool and did not know how to use a magnetic lock, was rude, yelled. After a month of running after them, they still agreed to replace the lock, but the installers drove for another 2 weeks, who didn't care about the complaint. They say: "that this is not their problem and if they had not passed by, then no one would have done anything," although the casing fell off.
At the moment, I have written a complaint again, namely 03/20/2024. Information came to my mail that they would be contacted within 14 days, but again a miracle did not happen and no one contacted. It is impossible to get through to the customer service, in Viber again the manager writes about 14 working days, again contradicting the law. Let the employee study Article 22.23 of the Law on Consumer Protection.
No one mess with the Yurkas salon and everything related to them. Also, CHTUP is the door leader, this is also their company. The worst door seller in the Republic of Belarus.
I ordered the door to the UP "Door Leader" on 11/29/2023. The consultants are good (thanks to Elizabeth for her help in choosing). BUT....They don't have any installation, you have to look for it yourself. It is almost impossible to find installers day in, day out, so think about when you order doors without installation (they will stand for a month). On 11/30/2023, the door from Yurkas was brought "broken". Two dents on the sharp end of the door, damage is also visible on the packaging. But everything was packed with dense cellophane - I did not immediately identify defects. At the time of acceptance, they said that I have 14 days to check, including visually (but this turned out not to be true). Unfortunately, I did not see any chips during acceptance, because I did not unpack before installation. I called the "Door Leader", but they sent me to Yurkas to sort it out....but the door was ordered and the contract was concluded with the UP "Door Leader". I'm waiting for a solution to the problem (I wrote to two companies on the website - they don't give me phones, they said to write through the website).
We ordered an entrance door and 2 interior doors. None of the stages went perfectly. The premium class entrance door arrived with a discrepancy in parameters (a peephole in the center, which we negotiated 3 times from the edge). 3 times I came and checked the parameters, but still the girl for some reason pointed the peephole from the wrong side)))
The delivery was calculated incorrectly, for which the amount increased.
We agreed that the doors would be delivered to us when they were useful, but then it turned out that they could not be stored in a warehouse for a long time (although it was possible when signing the contract)
I absolutely do not advise ordering doors here, boorish attitude and incompetent employees. They absolutely did not want to solve the problems.
I bought different doors from them twice and after a while I can say that buying in Yurkas has its advantages. For example, once in another, but small company, they tried to deceive me and brought a cheap copy of the door handles, although they look the same. You need to accept that you can encounter unexpected troubles everywhere, but I liked how they are solved in Yurkas.Yes, it may be a long time, but they decide. There was a small controversial case on the glass and I was sent to a meeting. I think that regarding deadlines, etc., you need to immediately read the contract and count on this, and not on what was promised verbally.This is a business with force majeure and they also insure themselves for a period. If they arrive earlier, rejoice. I don't know about the installers, I turned to my own.
I ordered the front door a month ago, they promised a month and a half in words. A month has passed, I decided to call and clarify, suddenly there is already a date when the door will be brought, to which the operator girl replied to me in an unperturbed voice that the factory had warned them that the production of doors was delayed, and I had 75 working days written in the contract, so I'm not at the right address with the claims. To the question why they deceive people so much and in case of a delay, they don't even notify people, because everything happens, repair deadlines and so on, again the same answer, see your contract, we have everything invested in time so far. As I understand it, I'm not the first one they have with pritensions, since the answer is the same as a memorized rhyme. I will return an advance to the offer, because there are other companies that are ready to make the door in 2 weeks, they replied that if the advance is returned, the penalty is 30%!!!! For a second, at the conclusion of the contract, they require more than half the amount!!! So count how much fine they need to leave! I would know which swamp I climbed into 10 times I would think and I advise all readers of reviews to weigh all the pros and cons on the shore (((
Если хотите мороки с монтажом двери, тогда вам сюда. Дверь привезли, замерщик пришёл, всё достаточно быстро, заняло полторы недели, а дальше стоят двери в углу, потому что у предложенных установщиков всё расписано на месяцы вперёд. Попробовали сами найти, но как узнают, чот одна дверь, сразу отказываются либо озвучивают сроки на полгода вперёд ((((
Вывод: ищите фирму со своими установщиками и обязательно уточняйте сроки!!!!!
Андрей М.
Level 6 Local Expert
December 18, 2023
I highly do not recommend the store. We ordered 3 doors from the organization of the emergency "door leader" and brought them in 3 days. Upon acceptance, they counted the number with the driver and everything came together, put the act on the signature and said that if there was damage, call the store and everything will be changed and left. When unpacking the platbands, they found defects and contacted the store, but the store's answer is simple, you accepted and you beat them (if there were 3 of them, then you could immediately check them, but there were 23 with boxes and it was not possible to check immediately). I will never contact this store again and I do not recommend it to you.
Были заказаны две двери. Приехал замерщик Александр, померял двери, сказал, что все зайдет и убежал.
Звоним установщику, он несколько раз спросил, нужно ли расширять проем, потому что дверь не маленькая, по документам которые предоставил замерщик - нет, не нужно ( Для надежности переспросили на офисе, нормальный ли замерщик? Сказали, что - да ) Пошли оплачивать двери
По факту приезда установщика, он как только зашел в тамбур, сразу сказал, что дверь не зайдет, мы ему описали ситуацию, он сказал, что виноват замерщик, т.к без опыта нечего двери мерять
Позвонив на офис несколько раз и четко объяснив свою позицию, пришли к такому решению, что мне точно перезвонят, если не сегодня то на следующий день. Не перезвонили, мало того, просто игнорируют звонки с моего номера.
К установщику Андрею, претензий нет, сделал свою работу на отлично!
Вывод: Неопытность и некомпетентность замерщика привела к дополнительным расходам, зная о которых я бы и не обращался в данную компанию
Добрый вечер. Очень понравилось, обслуживание по адресу ул.Каменногорская 3,ТТ Простор. Большой выбор дверей, понравилось что предложили альтернативу вариантов, так как когда мы приехали не знали ,что хотим. Думаю, каждый найдет себе здесь дверь. Спасибо Вам, скоро вернемся ещё и за входными.
Покупали двери в салоне на Каменногорская 3. Большой выбор дверей, приятные цены и качественное обслуживание. За входными дверями обязательно обратимся в этот салон.
Приехав в магазин 29.11.2021г, продавщице этого магазина был дан список покупок, она заполнила заказ с доставкой в минский р-н, только получив заказ, заплатив за доставку 30р, обнаружили что привезли на 3 добора меньше чем было в списке. Когда позвонил и сообщил, что не правильно заполнили заказ, мне сказали что приезжайте, заказывайте снова, оплачивайте и платите за доставку еще раз 30р или вывозите сами.
Заказал дверь с установкой.Результат печальный.Множество мех. повреждений.Мой совет: Если вы заказали двери с установкой,при приёме двери распечатайте и досконально осмотрите ,потом будет поздно.Дверь вам привезут за какое-то время до установки.При приёме работ по установке не поленитесь взять влажную ветошь и протереть всю пыль с двери и осмотрите её опять досконально.
Не советую. Неплохой шоурум, можно посмотреть много дверей. На этом плюсы заканчиваются. Они не делают самого главного - монтажа. Привезли, скинули двери без петель, нужно фрезеровать, по сути полуфабрикат - дальше какте-то сторггие ИП... по договору в течение 10 дней рабочих должны были установить, приехали вскоыли двери, поняли что нет нужного инструмента и уехали. Двери стоят уже почти месяц в углу - никто не берется установить.
Разборки пьяных гостей у соседей ипортили нам входную дверь. Давно слышал что утт делают качественно недорого. Выбрали хороший вариант с системой сейфового замка. Провели монтаж так, что теперь даже не слышно совсем что творится в подьезде. Отличная работа.
Если бы не консультанты сидели бы тут месяц ломая голову какие двери брать😅их тут ооочень много!!!Когда описали какой у нас ремонт и что мы желаем продавец быстро сообразил и посоветовал четыре варианта.Короче вс яэта эпопея с ремонтом и заменой дверей закончилась благолполучно и даже деньги остались на обмывание этой покупки😂
Большой выбор дверей, доборов, фурнитуры. Заказывал 3 двери с установкой. Было приятно, что не мне приходилось подстраиваться под удобное для монтажников время, а наоборот. Приехали в мой выходной и все 3 двери установили за день.
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Show business's response
Ravil'
Level 3 Local Expert
November 2, 2019
Я все хотел двери гармошки во всю квартиру поставить и мне тут объяснили почему не стоит этого делать во всех проемах. Выдали мне три хороших варианта и в одном из них была все же гармошка на кухне)) Изготовление и монтаж заняли меньше недели и то потому что я с работой никак уладить не мог.