It's hard to get through to this office, and the regional offices have the same story, it seems that they don't give a damn about customers. And I also forgot to tell you that when you don't get through to 118, money is withdrawn from your subscriber account. I called them for half a day and they charged 12p
The best insurance company. Very polite and friendly girls, always help, explain and offer exactly what you need. The service speed is also on top! The best!!!