The attitude towards people is disgusting . 07/17.23 we arrived to issue a death certificate. At about 16.00 they took the ticket and as a result, at 17.00 a girl came out and said that their working day was over and they would not accept anyone. Although there are 2 people left. When asked to accept, she said to come tomorrow, but because the body is already being picked up at 8 a.m. and there is no such possibility to take it 240 km away. Nobody cared! I waited for an hour with an 8-month-old child outside in the 30 ° heat. The question is, what were the coupons issued for?! If they haven't even been served!!
A very necessary office for processing the necessary registration data. There is an electronic queue , but very few employees to serve an entire million-strong city.
It's not a very convenient working time, from 8 to 17. When for many it is a working day (up to 17). And in order to pay the fee, you have to go somewhere to the bank, and carry a receipt with a stamp. Although in the 21st century, it would be possible to make a payment by ERIP, through an information kiosk. But in general, everything is fast, there is an electronic queue. I received the certificate in a couple of minutes .
It seems like the 21st century is in the yard. I stopped by to get a duplicate death certificate.
Payment is not accepted on site - neither by card, nor through ERIP, nor in cash. More precisely, it is possible to pay via ERIP, but they will see the payment only after 5 days. Or go to a bank 1km away, which has 2 windows and stood in line for almost 2 hours last time. Such provision of public services is simply amazing
The fiercest game, however, like any state body. They came for a death certificate, 5 people were sitting in front of us in the hall. As a result, we waited in line for 1.5 hours. No one is in a hurry, I condemn the illegible handwriting of doctors and collectively slowly read the diagnoses. That's the speed, that's the efficiency. Make a separate queue for the agents and let them sit there for at least three days in an embrace. The bottom is full.
On weekdays, there is no queue around 11-13 o'clock.
You can not pay by ERIP, you have to go to the bank or to the post office at 11 Olshevsky Street. An electronic queue is working. The staff is polite.
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Артём Якиманский
Level 8 Local Expert
August 2, 2022
The organization is stuck in the age of stubbornness and sadness of the early 2000s. They were forced to make a paid copy of the birth certificate, although they probably have a printer and could have done it silently. The old grandfather needed to go to the toilet, so instead of letting him in, they sent him down from the 3rd floor to the next building, courtesy and respect for one's neighbor = 0.