Zakaz Auto Group
124 reviews
December 19, 2024
Hello, I would like to share my experience with the Car Ordering company, Half a year ago I bought a Chevrolet Aveo engine from them, two days later the phase shifters rattled, the car returned to the service station, it seemed they did it again on the same day, the situation repeated several times, as a result they changed to another engine, left the service station a day later I returned for the same reason, they changed the phases to others, the problem did not go away in general, from a year and a half of using the engine, the car spent a month and a half on repair, the last time after the next "repair" their manager told me to take a ride like this, it will pass by itself, now the situation is as follows due to oil leaks from under the camshaft oil seal was changed, the problem did not go away, as a result, the camshaft backlash on the engine, I asked them to return some of the money for the engine, which they refused me saying that the warranty had passed, the warranty was only 10 thousand, the engine broke down on a run of 23 thousand, and the engine is new, let everyone think whether he should contact them
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1
December 3, 2024
Excellent customer service. Good repair. They will tell you where it is necessary. The repair depends on the complexity, but it is quite fast and high-quality.
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1
August 5, 2024
Dear management, I have been using the services of your store and service since 2015, I have always been satisfied with your employees, but in the last half a year everything has changed for the worse, the desire does not stop turning to you not in the store not in the service
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2
August 14, 2024
A good store.spare parts can be ordered if there are no necessary ones in a friend, fast delivery, the order is accepted by phone.they give advice.very convenient
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April 17, 2024
Like probably 80 percent of motorists in the spring of 2024, including me, when the asphalt came off the "high-class autobahns" with snow, they were sent, not of their own volition, to car repair shops to restore the dead walker. After driving through several spare parts stores, with a slight doom from prices, it was decided to make a purchase through the online store Zakaz Auto. Here you can easily assemble a car according to the catalog, since there is absolutely everything, and the prices range from the most affordable to the sky-high.
The order was placed and four days later a package with auto parts was handed to me by a polite manager in an offline store Ordering a Car for Nazarbayev. Meet the new stabilizer bars with your old pits!
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1
August 23, 2024
I was doing diagnostics of the brake system, they were cleaning the caliper. We went through the front left support, paid 18,000 tenge.
The next day, the problem with the support jamming returned.
I took off the GTC myself - the rubber cuff of the second circuit was torn on it. I do not recommend this service station - the qualification of the staff leaves much to be desired.
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1
September 28, 2024
On Karbyshev, the store is dead, then the base is not working, then the warehouse is closed, although I looked at the opening hours on the website. Once they asked to pay extra for an advance payment, because the price increased, then, however, the manager apologized and refunded the surcharge. Well, something's wrong there, the manager doesn't care.
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December 20, 2024
First, we lost one order. I thought okay, it happens. Then the ordered parts did not arrive again. And no one even reported it. They said they would not come, re-order. I lost time. The managers in the store send it to another manager. And again, waiting for the order to be issued.........
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April 19, 2024
I came to check the walker. The foreman said that one of the brake hoses was already herniated and needed to be changed. I agreed to a replacement.
I come home, look at the hose, and it looks like new (in the photo). But the most interesting thing began a day later.
We looked under the car, and there this very new hose is leaking. We immediately went back, and they tell me there are no places, we will write it down only for tomorrow, and today, like, go as you want, we have a business, the money is received, and then at least the flood.
I understand everything, everyone has joints. But when someone comes to you with a leaking brake hose due to your action / inaction, then such issues must be resolved immediately.
Danil, the receptionist, supervised all this outrage. I wish him more leaking hoses on his personal car, and the owner of the Car Order should choose workers better so as not to get on the money, and maybe for a period if such shoals shoot on the road at the client
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3
September 9, 2024
Specialists who know their business. Quickly and efficiently. I have repeatedly applied, I am satisfied with the result every time.
Everything is fine - from acceptance to getting the keys back. I definitely recommend it. The best service in the city
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December 11, 2023
I bought spare parts in the Car Order store, since the days when the guys Dmitry and Vitaly, now the heads of the company, sold spare parts themselves, 15 years have passed since then, I changed 4 cars and once again turned to the store for a spare part "Fuel pressure regulator" for Ford transit, unfortunately the part came with a defect,however, the store refused to accept the spare part back, arguing that the package was opened and the spare part was installed, but otherwise I bought it in order to install it.It is a pity that because of such a small thing, the reputation of the store deteriorates.
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5
February 19, 2024
Very good service, I especially want to mention.Manager Dmitry Alfeev and master Danil Dovgalyuk are young professionals in their field, they liked everything
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3
May 4, 2024
I am a regular customer of this store, if compared with other large stores, the prices and quality of service are better, but recently, after the departure of the old managers, it has become a little more difficult to select the details
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October 20, 2024
The workers are doing well. They work with clients professionally and respectfully. 5 plus!
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1
September 17, 2024
I didn't like the service and the attitude towards customers. the price tag is above average, the quality of the work is average
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1
September 9, 2024
I really like the quality of service.
Well done guys!
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January 20, 2024
The only good thing is that there is a large selection of spare parts. The wait for the delivery of the goods is very long, the consultants use obscene language in the presence of the client, you can silently enter and exit the store, no one will pay attention to you and will not offer help even if there is not a single client besides you. Hence the 3 stars
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1
December 19, 2023
Excellent prices for ordering in an online store, cheaper than in other online sites, but the problem with paying for online orders only on weekdays is something new…
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1
March 30, 2023
I'll start with why I took off the star. I took off the star because we had a personal case a few years ago, the truth is, but not the point, we signed up for car repairs, diagnostics to identify the problem of noise, knocking, etc., after checking, they said you need to change the steering rod completely assembled, which even that year seemed to be not 3 pennies. We remembered it, listened to it, or decided not to do it, but to go to another service station to compare prices, so to speak, and check the problem. So we went to another service station, where we were told we just need to change or plug the gimbal adapter. At that time, it cost 2000 tenge to brew, 500 tenge was taken for removal and delivery, instead of 45000 tenge, which we counted in the Order with the replacement of the steering rack. Here you are, what are the repair cases in a service station, so draw conclusions and make a choice before you are not sure or have never done it, check or compare repair prices 💁🏻🖖
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April 17, 2024
The best store. The best managers. I wish you huge sales. And discounts for regular customers.
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July 29, 2023
Disgusting service, arrogant employees and managers, just to withdraw money, no one is trying to find a problem. The staff is all young boys. When you go to such a service and pay a lot of money for work, you hope that specialists will really do the work. In fact, there is no service! The only positive thing is the store, spare parts are available and on order. I do not advise anyone to go, well, if you do not want to redo everything again!
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June 27, 2024
When visiting a car service station, they could not help, due to the lack of an electrician and a diagnostician.
Well, I think they will help you with another problem.
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June 26, 2024
excellent selection of custom-made spare parts. Consumables are always available.
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July 21, 2023
Ordering a car is a great place!! Good service is an excellent application for ordering spare parts when ordering online there is a discount!! It's also a good hundred!
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1
1
October 4, 2023
Good sellers! Great fellows! They work with pleasure! They immediately helped and suggested what and how
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1
February 13, 2024
I was at the service, quickly and efficiently done, the warranty was pleasantly pleased
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1
1
September 27, 2023
Competent staff. We conducted a high-quality and accurate diagnosis. The good attitude of the manager Vasily was also pleased.
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November 17, 2024
The store and the service station. Very convenient. A lot of spare parts for Korean cars. Also a gazelle.
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December 1, 2023
They approach work responsibly, the craftsmen know their job, new engines at low prices, changed the internal combustion engine and worn parts in 3 days (there were many of them)
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1
September 12, 2022
Great company. Professional guys on the server. The store is rich in assortment. Everything is there. I bought everything I needed right away and quickly. I'm happy! Thanks!
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3
2
February 21, 2024
They did a walker, calipers in a circle, a month later the left rear caliper rattled, they were redone under warranty. A week later, he knocked again
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1
May 2, 2024
Everything is very expensive, spare parts are raw, a lot of things are not in the cabin, the staff is not ready to communicate with customers,
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January 24, 2024
Manager Gennady always promptly resolves the issue of the selection of spare parts.
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June 19, 2023
Responsive craftsmen and receptionist at the service station,reasonable prices, warranty,good waiting area
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2
December 16, 2023
I do not recommend repairing cars here. They simply do not tighten the bolts, I gave money for repairs, as a result, I finished it myself in the garage at home
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2
January 18, 2022
On the advice of a friend, I went there, I needed to change the candles. I signed up the next day, arrived, drove the car. The boxes are clean, bright, and warm. What made me especially happy was that I didn't drive/drive out myself. During the replacement process, no one kicked me out of the box)) I waited quietly in a corner while the master was doing magic. The sorcery was quick and successful. Definitely, if something happens, I will come again.
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3
June 11, 2024
It is worth improving the service of the bureau's specialists.
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October 23, 2023
Great campaign.Good luck and prosperity in business.All the best!
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June 23, 2024
There are many things, but they are lame in terms of availability
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March 24, 2023
Guys, look for another Service better, It's better not to repair the Car there, if you want to Live happily ever after, avoid this Service
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5
April 29, 2024
Price, quality, service are all consistent
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April 8, 2024
It is a paradise for the Korean car industry
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March 27, 2023
It's better to stay away from that garage, fix their cars, and I don't advise you to work any more, cheating and divorce for money
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5
April 26, 2023
They did not identify the cause of the breakdown, they overestimated the price, they said 33500 at the end of 41000 the car was repaired as it was and remained
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5
July 2, 2022
I signed up for a hundred once, I didn't wait for a call at all. The second time I arrived by appointment, they said everything was busy. They asked me to re-record. But this is after 40-50 minutes of waiting.Why use this record if it doesn't work. In general, the recording does not work . Thanks
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5
1
October 20, 2023
I stopped by for an oil change, when replacing it, they spilled on the lamp sensor, the receipt is lit
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1
January 13, 2023
It seems like adults, and they don't do it for *thank you*, they just destroyed a more or less good impression of themselves....
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4
November 23, 2022
There was a 4 ×4 sable that went only to them. Tk spare parts the price is normal. For the quality. But they give a guarantee. And if you need a cheaper one, then go to the garage.
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2
February 6, 2022
Great guys are working very quickly.
It's just a pity that many parts are in constant demand for the order.
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1
February 6, 2024
A good store, a service station is also good.
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