ZauberAvto
195 reviews
October 18, 2024
I have been using the services of a service station for 2 years. I serve F34. I do all the work in one place, starting with seasonal maintenance and tire repair, ending with retrofitting. I am most satisfied with the service. Always on time and at great prices. A problem may be identified immediately during a telephone conversation. The guys are professionals in their field, they know everything down to the smallest nuances. The masters and mechanics of the Auto Idea can only learn from them! Special thanks to Master Mikhailovsky Alexey. Everything is always honest, fast, clear and on time, he will answer even the most stupid questions, tell you everything and show you!A professional with a big letter!No one screws up anything superfluous, always competent recommendations!I recommend the service to all my friends, fans of the brand. I wish you prosperity and well-being and only grateful customers!!!
See original · Русский
1
January 12
Excellent service. They were accepted quickly. Everything was done very efficiently and promptly. They suggested what else needs to be done. I will service my car only here. Excellent staff. The best car service from those where I serviced cars.
See original · Русский
1
October 18, 2024
It's a very cool place, people all know what to do, they know their job, they do everything very well
I handled the problem and left with a new car
If there were more such specialists who know their business, I would be very happy with this place, I would put 10 stars, but only five can be recommended to everyone who appreciates their car
See original · Русский
November 4, 2024
I've heard about this station for a long time because I always drive a BMW, but this is the first time I've applied. The station is Super, the attitude towards customers is above all praise! Solve real problems, not create new ones)! Many service stations really need to remove information that they service BMW (! Sauber = BMW!!! Special thanks to Master Anton! A professional!
See original · Русский
1
August 30, 2024
We have not been able to figure out the causes of the knock in the front suspension, or maybe it is hot. I drove for half a year and paid for everything, to no avail. The end result was when they fixed the air conditioner, after a month it stopped working and they made diagnoses for my condition, confirmed that they were to blame and told me to pay. To be honest, I was shocked by this. The attitude is certainly terrible.
See original · Русский
2
1
July 29, 2024
I have been serviced by Sauber for 2 years - this is the best service station in the city for my favorite car. Experts with knowledge of their business. They will always prompt a solution to any questions about the car and eliminate it. I recommend
See original · Русский
December 20, 2023
Good afternoon, everyone!I want to thank you for the excellent service.For a year of servicing my car, I have only positive emotions and feedback.The quality of diagnostics and repairs is excellent!!!I would also like to mention ALEXEY, the car acceptance master, for his courtesy and competence in handling, selection of spare parts and consumables for car maintenance.Thanks to the whole team and Merry Christmas and Happy New Year!!!!
See original · Русский
3
1
April 6, 2024
I ask you to write out a five-time award to Alexey Romanov!
A competent employee will always help you out and explain everything in an accessible language. Everything is done efficiently and on time! Comfortable waiting in the cafe area.
See original · Русский
1
June 15, 2024
Good car service! We did it efficiently and very quickly. The manager is polite and very well versed in the case, and does not just accept applications. In general, the Mercedes department has a fat like.
See original · Русский
April 21, 2024
High-quality service. The staff is polite. The repair was made a little late, but with a bonus. A comfortable waiting area. I recommend it, especially for complex reactions.
See original · Русский
2
July 11, 2023
- quality BMW service
- qualified staff and experienced craftsmen at the acceptance.
- according to the queues for recording, sometimes you have to wait - but it's definitely worth it (I think it's clear about the demand for specialists)
- spare parts, they will offer / advise if necessary, they will order, do not insist on specifying the spare part number, if you want, order yourself - they work with your consumables / spare parts without problems. For those who have older cars, they can also offer an option with disassembly, too, there are bandages.
- I noticed a nice cafe appeared, I haven't tested anything but coffee yet, but it's already nice
- the waiting area is also present there and wi-fi / desktops/magazines, etc.
- there is a lot to grow, after moving the attitude to the cleanliness of the cabin, after that there are questions, you can still put plastic covers on the seat / steering wheel, for a note.
See original · Русский
1
January 10
I'm not serviced at the service station, but I see a lot of customers, which is good. But sometimes I come for coffee , it 's delicious)
See original · Русский
September 26, 2024
Excellent hundred. I have been serviced for about 5 years, there have never been any complaints about the quality of services.
See original · Русский
July 24, 2023
There are no special complaints about the service station, but there are a lot of them for individual employees. Having given the Mercedes for repair, in addition to the fact that the customer service specialist Pavel politely hinted that the car would not be made, because they did not have this experience with this malfunction?!?!?
Secondly, he removed the available spare parts from the car, which then had to be searched for a long time, and when replacing did not return the removed spare part, which was in working condition?!?!
This problem was solved thanks to the second customer service specialist Vitaly, who, after listening to the client, solved this problem, for which special thanks to him!
We kindly ask the management of ZauberAuto to take note of the fact that the organization employs people who not only spoil the authority of the station, but also engage in deception and theft!!!!
All spare parts removed from the car had to be searched for a long time and returned their own, which generally does not fit in the head of the "officials" and the problem is just in individual employees.
See original · Русский
6
2
October 22, 2024
They do it well, but the price tag is appropriate. I wanted everything to be a little cheaper
See original · Русский
February 27, 2024
They did a collapse-convergence. The car was left in the parking lot in the evening. In the morning, before our arrival, she was taken to work. In the rem. zone, they were allowed to inspect the car from below. The work was done quickly and efficiently. Friendly staff.
See original · Русский
October 27, 2023
Good afternoon!
I am sincerely grateful to the management and specialists of the company
Competent professional approach to work
I advise everyone who has a Mercedes or BMW car to contact
Sincerely, Mikhail Leonovich Sudas
See original · Русский
1
August 3, 2024
The masters of their craft quickly found and eliminated the non-standard cause of the knock. I will address them
See original · Русский
October 24, 2023
The highest assessment of the company's work by its management and specialists.
Well-established work, competent approach to clients
I recommend that anyone who has a car of the class Mercelles and BM B contact the company Sauber Auto
Sincerely, Mikhail Leonovich Sudas
See original · Русский
2
5
April 27, 2023
I have been serviced at ZauberAuto for the 6th year, the choice is justified by the high level of specialists!
Many thanks to Anton and Alexey and the team of specialists for an individual and professional approach to the repair and maintenance of my BMW.
See original · Русский
1
June 27, 2023
Not so long ago I became the owner of a BMW 3 series and started looking for a service in which I would be serviced.
Based on reviews and recommendations, I chose this service and turned to them for help.
I can note that the politeness, communication and punctuality of the staff are at their best!!!
The level of specialists is also at their best, everyone knows their job for everything 💯
I applied twice and each time my problem was solved in a matter of hours.
I recommend this service, they know everything they need about BMW!!!
See original · Русский
1
January 20
2 weeks can 't record THAT ...and in Viber they ignore it altogether ."customer orientation" ...
See original · Русский
May 12, 2024
Excellent service! At the level, or even better at times than the officials!
Special thanks to the receptionist Vitaly!
See original · Русский
December 12, 2024
Professionally. Expensive and on time! They meet the customer halfway.
See original · Русский
1
June 4, 2024
I liked it, I was diagnosed, everything was correctly explained, painted and consulted
See original · Русский
May 17, 2023
Good waiting room, convenient location and opening hours. I changed the pads on the Mercedes and the oil. Pads - no question, everything is fine. Oil- for some reason, the duct was not snapped to the end. In general, you can apply.
See original · Русский
January 10, 2023
Excellent service, work efficiently and quickly enough. I'm putting the 20-year-old e46 in order with them, because the masters know the nuances of the brand and do everything right - after comparing it with the work of the service near the house, I go only to them. Special thanks to the master receptionist Alexey for his responsiveness, honesty and efficiency!
See original · Русский
3
February 29, 2024
The optimal ratio of price, quality and everything on time. A large range of spare parts in stock
See original · Русский
March 16, 2024
I'm not repairing here, alas, the prices are a bit biting. But to set the corners and steering wheel is only here. There are always no problems the first time. Thanks!
See original · Русский
January 6, 2024
It is good that there is an alternative to officially rabid and it is unclear by what criteria the officials evaluating their services.
This service does no worse, with the same spare parts, but at reasonable prices
See original · Русский
September 5, 2024
If you don't need the care and attention to detail of your four-wheeled boyfriend/girlfriend, then drive through this place. Special thanks to the two managers Alexey and the masters.
See original · Русский
1
August 15, 2024
A very uncomfortable riser. Parking the car is problematic
See original · Русский
December 26, 2022
An excellent team of Mercedes master receptionists, real professionals with extensive experience. Everything is the same as at the dealer, only the prices are adequate and the approach is more flexible.
See original
1
1
June 8, 2024
I bought a bmw. I went to change all the filters and oil. Thank you for your promptness and courtesy.
See original · Русский
February 26, 2023
A good company, they provide a complete picture of the car. The last visit was on 02/24/2023 with a broken spring on the front left. The cost of a standard hour corresponds to the quality. They offer spare parts, in quality close to the original. Spare parts of dubious quality are not offered. The prices for the offered spare parts are at the market level. I recommend master Alexey, a competent specialist, I will sign up only for him.
See original · Русский
January 21
Responsible and polite guys.
See original · Русский
November 28, 2023
I was pleasantly surprised by the service. Everything has been done at the highest level. As I went inside, I got the feeling that I was in Germany.
I did THE BMW i3.
See original · Русский
April 8, 2024
Excellent service, fast, high quality, I always drive
See original · Русский
August 24, 2024
It's all about the case. Specifically. Professionally.
See original · Русский
October 8, 2023
Excellent BMW service, serviced only there. They know a lot about repairing these cars. Everything is always on top.
See original · Русский
2
July 25, 2023
I've been servicing BMW here for a long time. Always with high quality and clearly for reasonable money.
Excellent service.
See original · Русский
July 21, 2023
There was an urgent need to replace the left axle with a BMW F10.
I call Sauber - how much will the replacement work cost - I get the answer "95 rubles".
Change the food. The work area is not visible from the reception, no additional approvals are made.
The final receipt is 145 rubles, because it turns out that 200 ml of oil was poured into the gearbox for 50 rubles.
I've never understood these little money divorces.
If you are armless and the oil is not able to drain into a container, you need to announce the cost, taking into account the refilling IMMEDIATELY.
I don't recommend going to Sauber anymore, and I don't advise you - it's not about 50 rubles, but that you can't do that)
See original · Русский
1
April 30, 2021
I have been servicing a car in Sauber for a long time and comprehensively. The factors of choice were the convenient location and initially good reviews from friends. Since then, my car has not seen any other service stations (with the exception of very special ones, such as retrofit specialists).
There is an unusual observation about the individual approach, which came only recently. Starting from some time, when calling to make an appointment, the master receptionists greet by name, they stopped asking for the license plate of the car. During the repair process, they call for confirmation of the actions being carried out only in particularly exceptional cases. At the same time, I am a simple person in a simple car that looks nondescript in the parking lot of this technical center.
That is, my client experience turned into a "one-two-three":
1) in the morning on the way to work, I left the car in the service for another maintenance
2) During the day, I received a phone call from the master about the intermediate status
3) in the evening, on the way home, I picked up the car.
The only thing missing from the exceptional customer experience is a particularly clear technological car wash, so that both the craftsmen can work with a clean car, and I, as a client, can beautifully drive off into the sunset.
See original
1
1
October 8, 2023
I changed the battery here. Such an extremely complex process took almost 3 hours with the promised 40 minutes.
There are no videos online from the service zone. Some secrets and secrets.
See original · Русский
July 1, 2024
Fast and clear
The master at the acceptance of the pros
Thanks
See original · Русский
1
March 27, 2024
Excellent service. I've been staying with them for 10 years now. 2 cars.
Price = quality.
See original · Русский
November 21, 2022
Excellent service, everything is always clear and fast. There is a coffee shop and a place where you can wait for a car if the work is not very long.
See original
November 16, 2021
Excellent service, competent approach, a huge range of spare parts in stock or prompt delivery, work for and for customers, in a word, keep the brand, there is a nuance I would like a mini cafe, coffee, tea, buns...I think everything will be fine, keep it that way at work, thank you.
See original
1
1
December 13, 2023
The perfect car service, I only service my M5 there, and I recommend it to everyone
See original · Русский
May 15, 2022
Excellent craftsmen, everything always goes well. There may be a little lack of client orientation for the masters of the receptionists. And so everything is good and fast, the prices are reasonable.
See original
1
1