Good afternoon. Complete disregard during the week of applications for heating connection in d. 18, m/n 19, entrance 3. So, on October 08, 2024, only 2-room apartments were connected in our entrance, and for some reason all nine floors were not connected to 3-room apartments. No one came to us at all for our requests during the week and only on the 15th at the 24th hour heating was given to our apartments, on the same day on the evening of the 15th we notified the dispatcher that we would already call the hotline, But we would be charged to everyone from October 08, and they actually started heating since the 16th. This incident has crossed out the good attitude that had developed towards you earlier. With respect.