Complete indifference to any appeals, no matter who the answer is, they do not decide, you go to another door / floor / place / organization. My housing unit-1 has not been able to solve any problems for five months - there is no hot water, some of the batteries were not heated (during the heating season they said they would not do anything on the phone, they need to clean it), ventilation has been clogged for a long time, I left applications at 115, called the hotline in ZHRET, went personally to ZHRET, sent a complaint by registered by letter, by e-mail through an appeal.bel, 1.5 months have passed and of course there is no response to the complaint, no one has ever called or visited. And for some reason I still have to pay them utilities. Useless people and organization. The neighbors have the same opinion of you.
It is unclear what they are doing. Whatever question I called them with- they're playing folk fun- let's go to someone else. In a personal appeal, even an employee once argued that she could not help in any way, because she did not work here at that time. Apparently, computers were invented after 2017.
Dear Dmitry Valeryevich,
I would like to express my deep gratitude to the leading engineer of your ZHEU-16 division, Andrian Kostyrko, for not ignoring my letter No. 1-53 dated 04/13/2022, as well as for his sensitive and qualified attitude. Many thanks to him for his help in resolving the issue regarding the repair of the storm sewer pipe at the address Vitebsk, Belinsky str. 5, sq.78. In the future, if there is a question about the repair of any objects in our house and not only, I will contact him only.
Please encourage Kostyrko Andrian Sergeevich for such an attitude to his duties.
I wish you success in your further projects, creative ideas, physical strength, patience, and most importantly – time.
Sincerely yours, E.N.Levshunova
The basement is constantly flooded. And now there is no heating at all. But from Friday to Monday there was a warm floor. We have 1 floor. The heating in the basement has burst . No one comes to the phone in any way. That's how we live in the swamp. But on Friday, steam poured down from all the basements with a table. Today I'm trying to get through to 115 and the hotline. But she's always busy. After all, the phone number is both mountain and mobile. They have it in their database.
A complete disgrace can not make up an act of flooding the apartment with water for Vostretsov 13-3 for 2 weeks, and this is a repeat problem, it was the same earlier
ZHEU-21 can be said not to work, there is no control over them. I would like the management of the Housing and communal Services to take control over it and monitor its work, in particular on heating issues. I can't get through to the 115 service in ZHEU-21, especially since I never pick up the phone.
Dear Dedinkin Denis Mikhailovich! I would like to express my huge words of gratitude to you for the quick response to my "request-complaint" on the replacement of water supply pipes. Your staff did everything carefully, quickly enough and at a high professional level!
Special thanks to Vadim Eduardovich Tikhansky, as well as to the plumbers (unfortunately, I do not know your names), for your hard work, conscientious attitude to work, attention and useful advice!
THANK YOU!!!!
Valentina Petrovna (Gorbachevsky Street)
We are asking you for help:09/19/21 there was another flooding from the roof, water flowed through the chandelier. This situation has been going on for several years. The housing department is doing something, but there is no result! Winter is ahead and what awaits us! We kindly ask you to take measures to eliminate the cause of flooding!
There is no control over housing and communal services as such. Plumbers are ugly about their work, they do everything through reminders and just to get rid of it! In addition, they often come to the call drunk during working hours and without tools. The call through service 115 is ignored. What a sloppiness and disgrace! Freeloaders, what do they get paid for?!