THEY'RE CHEATING! Saying that they do not give out lira, but if you make a transfer to issue euros or dollars, then they will immediately appear and give out lira at a favorable rate for them, pocketing quite a bit of money. Good luck to them losing so many customers!
They talk rudely to dissatisfied people. They call some conditions, and then it turns out that there are others. They are trying to speak Russian for some reason, while not knowing what to answer. If you don't want to be deceived and spoil your mood, go to another exchanger.