I really liked the store, I got on friendly staff until today. I came to the store at 20:40 today. There was no food packaging of the required packaging. I decided to order online and watch something on the promotion. Already at 20:50, they started telling me that the store would close now if I didn't buy anything. A customer came in and bought something. It was 20:55. I was going to buy a toy for a cat, the seller runs up to me, says: "Are you buying something? I'm withdrawing the cash register." I replied, "It's still 5 minutes until closing time." She defiantly: "I have to count the cash register and go to the bathroom, I have the right!" I hung up the toy and left.
Then set the correct working time: 10:00-20:50. Because there's a sign on the door that says the closing time is 21:00. Otherwise, you are misleading the buyer.
Secondly, I worked as a salesman myself, I don't remember that the store was closed 5-10 minutes earlier.
Good afternoon! Yesterday 07.05 we visited your store at 8 Levina Street
We were extremely surprised by the quality of service. After standing in line, we did not receive the desired products, but a dissatisfied "finger pointing" into the space where we ourselves had to find the goods among the many shelves and products. When we asked for help, we received an irritated response, the essence of which was that we were so helpless, and we couldn't find it ourselves. Should they?
It is extremely unpleasant to be disappointed, and even more unpleasant to communicate with such sellers.
So far, there is a weak assortment, prices for fillers are all mixed up or there are none at all. I hope that the assortment will become wider, as in other stores of the chain. For the first 2 weeks of work, it was not possible to get in at all, since it was closed at lunch, closed in the evening during working hours, closed on Saturday (it is working), now it seems to be already working normally. The first visit there were strange attempts to cheat, and
to the logical question "what is it" a very strange answer is "I don't know" and then silence. I want to believe that this will no longer happen, but we need to keep an eye on the receipt so that there is no extra food there.
I bought a package of Farmina (chicken + pomegranate) 1.5 kg for 106p, I have been buying for 2 years. The cat, sorry, sleeps 3 days from him, previously bought here by weight, everything was fine. I called the company at the call center, they sent me to call the store and solve the issue there, called the store - there the girl said that she was not an expert on feeds, that she would contact the manager, she refused to replace the goods with a loose one. There won't be another foot, not a single order in this network from me. I do not recommend it.
10.02.24 10:13
The store is closed, there is an announcement on the door that 09.02.24 we are working 11-18, not a word about today. The phone is not answering, and the chat on the site also does not work. This is not the first time I have encountered the problem of schedule inconsistency. I'm standing under the door with a sick cat, I urgently need medicines, but it's not clear whether they will open or not