Zoohelp
121 review
September 30, 2024
It's a normal clinic, but there are nuances. Some specialists just can't think of a better way, both professionally and emotionally. But there are also workers who perform their duties "yak mokrae garyts". So if you're lucky...
find "your" specialist - and you'll be happy.
Personally, I don't really like it, because the kitty had to be put down (they found liver cancer in the terminal stage). So I can't be objective. But that's the way the equipment is, and the prices are not bad, and anyway - this is the only veterinary clinic in a huge area, and it seems like it's not bad
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November 1, 2024
I do not understand where this rating comes from?!
We arrived with a cat (discharge from the genitourinary system began, the doctor visually examined and immediately diagnosed, without tests and ultrasound, to my question why they did not prescribe an examination, she said that everything was clear and needed to operate 100%, offered to immediately leave the cat for surgery and pay 350p.
I did not leave the cat, I went to a state clinic, where we were immediately sent for an ultrasound, because it is IMPOSSIBLE to diagnose without examination, and in general, as it turned out, some diseases in the genitourinary system can be cured with antibiotics without surgery.
As a result, it turned out that everything was fine with the cat's uterus, the problem was completely different, they were treated with pills without any operations.
Conclusion: some basic points (ear cleaning, vaccinations, nail clipping, etc.) can probably be done in this clinic, but if something is serious, then I do not recommend contacting here, the clinic is just focused on making money, they are not interested in your animal.
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July 19, 2024
Of the many clinics that we have visited due to not the most favorable circumstances, this is the best! All thanks to the responsive and responsive staff, and especially our individual doctor Alina Martynova)
She has become just like a native, she will always explain everything and put it on the shelves)
I definitely recommend contacting here in case of anything, but of course it's best not to get sick)
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September 18, 2024
We have been coming here with our pets for 3 years. Always attentive and friendly service. They will tell and explain everything in detail. The prices are reasonable.
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January 18
They are very attentive, kind, and good doctors. Since I met them, I only go to them, there are three cats at home. It's convenient for me to get there, there are several parking lots nearby.
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January 22
Good clinic and staff.The sterilization was done at the Zoohelp clinic.Everything was successful, the doctors explained in detail the information about possible risks, the course of the operation, and postoperative care.There were no problems after the intervention, the kitty feels great after a week.Those who write in the reviews "ruined the animal, I do not advise you to contact, etc.", you need to understand that there are always risks of complications, no one is insured..
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August 7, 2024
The clinic itself is good, experienced competent doctors, explain everything in an accessible way, answer all questions, the operation with anesthesia went well
But the administrator is the most unpleasant girl, behaves strangely, talks very pretentiously, is rude. So is a man without a vet.education for some reason tells information that does not match as much as possible with what the doctor says. And this is the opinion of everyone who crossed paths with her from my environment. It would be great to change the administrator)
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January 28
They performed an operation to sterilize the cat, the operation went well, the cat recovered quickly.
The staff is polite, everything was specifically explained about the care after the procedure.
The price is more than adequate.
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July 16, 2024
Professionals in their field are working! We helped our cat more than once, we found every little thing. The staff is very polite, everything is clean and sterile. After castration, the cat could be picked up after 1 hour.
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July 22, 2024
We often contact this vet clinic. We used the sterilization service. Olga B. professionally sterilized my dog, providing detailed instructions on how to care after the procedure. I felt that my dog was in good hands.
We also used the dental cleaning service for the second dog, the procedure was successful. The procedure was performed qualitatively by the doctor Alina M., who helped to improve the oral health of the pet. The doctor explained the importance of regular brushing of teeth and gave recommendations on dental care.
The overall experience of visiting the veterinary clinic was very positive. I am grateful to the doctors and staff for the care and professionalism they demonstrated during both these and other procedures.
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January 10
Thanks to your excellent treatment (which, as it turned out, was not necessary)
A little kitten died today, and I can't believe how irresponsible Maria Sergeevna was at work.
The kitten was 3 months old, and before he had seen the world, he died. Prescribe medications that should not have been given. There are no words. This is a big disadvantage.
But there are no advantages.
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July 24, 2024
The cat got sick for a day.It was necessary to solve the issue urgently.I called the vet.I am very grateful that we were admitted by ambulance so quickly.
Very polite staff, competent doctor.We did everything quickly, helped the cat promptly, and prescribed treatment.All the test results were done on the same day and the doctor called herself and explained everything, answered all the questions in detail.
Blood sampling and injections were done to the cat very carefully and carefully.The prices for the services are adequate.
The cat is on the mend.Thank you very much to the Zoohelp veterinary clinic!
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September 30, 2024
Good attitude of the staff, reasonable prices. tests and examinations are prescribed after the fact, and not to make a bigger check. Minsk has the lowest price for vaccination. Thank you for your work!!
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December 11, 2024
We learned a lot of new and interesting things and were pleasantly impressed! No clinic has ever paid so much attention to teeth at a scheduled appointment. Thanks!
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January 25
Attentive medical staff, the attitude towards the puppy is reverent... They vaccinated him, but the dog didn't even feel it... She didn't realize she'd been pricked... I recommend... I'm not even considering another clinic.
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March 21, 2024
It's a nice little clinic. Polite attentive person . The attitude towards our smaller brothers is 10 points! The cat was castrated in February 2024, everything is very clear, a huge plus that the baby was watched after the operation and only then was informed that everything was fine and could be taken away. Thanks for the work!
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January 11
Markovich Maria Sergeevna (assistant). She prescribed medicine for the kitten, which CANNOT be taken to kittens, which we learned from another DOCTOR. In the process, his liver failed, there was no blood left, and he died.
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September 2, 2024
They took up the kitten, which they wanted to put down everywhere. They gave us hope without unnecessary words and fuss. Excellent staff, all necessary equipment is available. They are not afraid to operate. They consulted me, left me overnight, and called me back about my condition. Thanks to such people who really want to save animal lives!
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May 31, 2024
On 05/22/2024, I took my cat Bonya for sterilization.They told me everything, they examined the cat, I signed all the documents and left, they said they would call when to pick her up. They called an hour later, said they could pick it up.I arrived, the receptionist immediately invited me to pay for the operation, I paid, and when I went to pick up the cat, they tell me the cat got out of the carrier and caught on the net in the box.The result is a broken jaw in a cat.Since they have neither a picture nor a traumatologist, they were sent to another clinic, where the traumatologist confirmed the fracture. It was only after reviewing the cream, writing in the book of complaints and suggestions that the management contacted me. We met, looked at the surveillance cameras, where it is clear that there were no employees in the office, i.e. the cat was unattended in the hospital, it is not visible on the cameras whether the carrier was closed to the end or not. The administrator claimed that the cat opened the carrier itself (lock, new carrier). They agreed to compensation for treatment only on condition of my remote review.
We refused.
Dear pet owners, before paying for any manipulations with your pet, ask them to show it right away.
And a very important point, the head of this clinic, said that you will not win any court because an animal IS A THING!!!!
Therefore, think 10 times about who you want to entrust your pet to!!!
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September 27, 2024
They quickly helped us stop poisoning in the dog, recovered after prescribing treatment for 3 days, before that the dog could not even eat anything, thank you very much
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January 17
Hello, we are being treated at this clinic, the staff is polite.only the prices are a bit biting, the blood test is almost 90 rubles, the injection should be done with the appropriate medicine 6.40
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November 5, 2024
A good clinic, Pesel was brought here, the vaccination was given quickly and accurately, they gave advice on a small problem.
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February 10, 2024
We came for a routine vaccination, we arrived a little earlier than the scheduled time. We accepted it earlier, thanks for that. The staff is not very friendly, starting with the receptionist, ending with the two girls who carried out the vaccination. The dog was very worried, but the specialists treated it very indifferently, did not try to find contact with her. It seems to me that specialists who work in veterinary clinics should love animals and treat them with understanding. The dog was weighed, the temperature was measured, that's all. I would like a more detailed consultation. Don't you need to look at ears, eyes, etc.? The dog is fine, but I wanted to hear a specialist's advice. The vaccination was carried out quickly, thanks for that.
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March 26, 2024
They treated the sphinx cat a week ago. We did 2 ultrasounds and took tests. They identified a bunch of almost fatal diseases and prescribed treatment (it's unclear what, because the diagnosis was in the spirit of "maybe this, or this, or this"). On the first day of treatment, the cat became ill, became sluggish, body temperature decreased, which is a "bell" for sphinxes, to which the doctor said that the cat may seem cold externally, and the temperature is generally normal. Another doctor deciphered the tests and additionally prescribed an antibiotic. As a result, we have problems, even PROBLEMS with the liver and kidneys, but we drink an antibiotic. After a few days of taking the medication, the cat only got worse. To date, the cat has severe dehydration, very high calcium in the body (which indicates organ failure), the cat is in a hospital in another clinic under constant supervision with a 50/50 chance. And in the zoohelp vet clinic, the administrator replied, "Well, we only have a window at 14.45, that's it."
0 out of 10, I do not recommend it, if you do not want to start treatment for "something" and see how a member of your family is gradually losing vitality, and the doctors say "well, never mind, take the tests again and go to another doctor, I can not help you here"
UPDATED: today the cat is gone. They did a bunch of tests and PCR in the fall of 2023 with suspected lymphoma. The tests turned out to be negative, but if lymphoma is suspected, you need to take lymph, not blood, which we were told at another clinic. Unfortunately, it's too late.
To all those who are thinking — your pets are your family members. Take them to any other clinic if you want to stay with them as long as possible. 💔
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August 8, 2024
They stylized the kitty, called them on the third day, described the condition, said how you would feel after such an operation, I trusted, in the morning I did not take my kitty to the veterinary clinic, She died!I think an infection has been introduced, I do not recommend sterilizing their animals..Actually, we need to check this vet clinic!
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August 1, 2024
Good vet clinic, friendly staff, affordable prices.
In the pet store on the territory of the clinic, prices are too high - be careful
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November 21, 2024
I was driving a kitten. 2 clinics were not taken (maybe because a tramp), they were taken, examined, treated. They are very responsive and polite people.
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August 4, 2024
It's a good veterinary clinic, but it wouldn't hurt to have cosmetic repairs inside and more experienced doctors on procedures, otherwise the guy from the treatment room couldn't make an IV drip, he punctured everything. It's good that the girl came to his aid.
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July 28, 2023
I would like to express my great gratitude to the staff of this clinic, at Lesya Ukrainka 22!Very friendly and attentive attitude towards both the pet and the owner)They castrated their beloved cat, the cat, being in the hands of the staff of this clinic, purred))His condition after this procedure on the same day is playful and cheerful)Thank you very much!I recommend the branch at Lesya Ukrainka 22 to everyone!
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January 16, 2024
If you need good advice and a good examination of your pet, then you can safely contact this clinic. At the scheduled visit, the doctor told the subtleties about our pet, gave advice and left only a positive opinion. Special thanks to the girl who signed us up and the nurse.
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September 26, 2024
The staff is very polite. The pet was neutered. Everything went quickly and without complications. The pet is doing well, they gave recommendations. I definitely recommend it
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December 21, 2023
Zoohelp treated a dying dog in October, which was turned into a skeleton with ulcers in a super-equipped A....vet center in six months (teeth were removed, an infection was introduced, several different doctors could not make the correct diagnosis). The dog had already been given organs and, unfortunately, the dog had only a few days to live. Just a huge thank you for the professionalism, attention and mercy of Natalia Olegovna Yukhnevich and Vera Viktorovna Grishanovich, who helped support my dog's life until the last moment. And in the first place there was compassion and a desire to help, not a material benefit for the clinic. And I would also like to thank the receptionist who worked on our last visit on October 8 for her attention and understanding.
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December 15, 2023
How the Zoohelp vet clinic in Varvasheni made it so that I would never go to them again in one case.
I used to visit this vet clinic many times and everything was fine. Yesterday I brought my cat to an appointment with a therapist and an ultrasound. They checked her, took a blood test, biochemistry and gave her an injection. After the procedures, I waited 5-10 minutes for the conclusion to be written. I paid the specified amount at the checkout, received the check and left.
The same evening, I received a call from the vet clinic and was told that I had not paid for the biochemistry analysis and had to come pay. They didn't tell me any details about how it happened on their part, and they didn't apologize for the inconvenience either. They just stated that I hadn't paid and had to come.
I said that I would be able to come the next day in the evening after work (I finish at 6 p.m.) and pay for everything. The receptionist informed me that they work until 21:00 and will be able to wait for me. Today at 17:42 they called me again and asked where I was and when I would pay the missing amount, although yesterday they also informed me that they could wait until 21:00.
Today, after work, I came to pay, and also wanted to find out more about the whole situation, discuss it and hear apologies for the inconvenience and for the fact that they accused me on the phone of leaving without paying. But the girl at the reception decided that there was no need to discuss anything and immediately began to say absolutely insincerely "sorry", while smiling and rolling her eyes.
Then, for some reason, she began to be ironic about the payment and clarified whether I would pay when I had already put cash on the cash register. Also, when we (I came with my husband) clarified whether this situation was normal, she replied that as we decided, let it be so, trying to get rid of us.
After we tried to politely reach out to her so that they would just clearly explain this situation and apologize, the administrator came out of her workplace and presented a "performance" with the words "Do you want me to kneel in front of you?".
We did not continue to participate in this "circus", because it is pointless to explain something here and try to make sure that other people do not get into such a situation, and no one accused them of non-payment, and did not force them to go again to pay something extra, and did not call how collectors call debtors.
The administrator, alas, further aggravated the whole situation and our good attitude towards the vet clinic. Although all you had to do was be able to talk normally with people, sincerely admit your mistakes and apologize for them if something went wrong, because mistakes always happen, the main thing is to correct them adequately.
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October 24, 2024
I'm not going there anymore. 1. You arrive on time and always wait. 2. The administrator, that is, one of the administrators behaves as if I came to her house. 3. The terminal is not working. 4. The hygienic condition could have been better. 4. The ultrasound doctor, she is a surgeon, could also be friendly.
I am amazed by the attitude of doctors and administrators, you get money at our expense, that we bring our pets to you, and you behave rudely.
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December 22, 2024
It's just a place where animals are helped. Maybe the repair kit is outdated. But... That's not the point. And in the first sentence.
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February 6
We only take all the cats here, the prices are pleasant, and so are the specialists
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November 15, 2023
The cat was castrated) everything went well, after 2 hours they took him home, he quickly recovered from anesthesia, today is the third day, the cat behaves as usual, no complications. A very kind and friendly team, they will show and tell everything. Thank you very much)
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June 16, 2024
Excellent clinic, excellent staff and pleasant prices. Attention to every animal
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December 8, 2022
Good clinic, friendly staff, reasonable prices. I especially want to thank PAVEL NIKOLAEVICH MAMNEV, a doctor with a capital letter, for his professionalism and excellent work. (urgent surgery for my pet)
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April 25, 2022
I want to say THANK YOU and express my great gratitude to the staff of this veterinary clinic: Pavel, Maria, Olga, Dmitry and all their other colleagues. We live nearby, we often treated an aged French bulldog and on issues of dermatology, infection, therapy and orthopedics, and ultrasound and tests in general. Unfortunately, the concomitant age-related diseases turned out to be irreversible, but at the last moment, they did not fail urgently, having carried out a full-fledged resuscitation.
Well done, you really love your four-legged patients, we wish you great professional success.
If I ever decide to have another pet, we will definitely come to you, with the whole team!!!
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November 12, 2023
I would not like you to get into the same situation as me and my pet.
Terrible clinic. I recorded the cat for an ultrasound of the heart at 14:30, went to the office at 16:00. They didn't warn me that there was a time delay, they didn't tell me to come later. If you love your pets and don't want to waste your nerves and time, then I don't recommend this clinic.
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July 22, 2024
Excellent courteous staff. Literate. Someone who knows his job.
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October 23, 2022
On 10/23/2022, we asked for help at this clinic... Varvasheni 1 .I was struck by the attitude towards customers and animals! There were no visitors in the clinic . except for us.. The receptionist solved personal issues over the phone. without paying any attention to us. A doctor was walking down the corridor. When asked if you can see us, the doctor said. what is not, there is an operation..... I wonder if the operation is going on, and the doctor is walking with a cup of coffee? To the question when the operation will end, how long to wait....the answer was I do not know........ What is the attitude towards clients and sick animals???? Don't set foot in this clinic anymore!!!!! You won't get any help!! It seems as if someone came to their house to ask for money. The horror! As a result, the animal was left without help!!!!
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April 20, 2022
We visited the clinic 2 times. We visited a dermatologist with a dog (ears itched). The doctor examined, collected the entire medical history (what we feed, what he was ill with, whether we were fed with something, whether there are other animals at home, etc.). He took an analysis from the ears, explained what the analysis was and what he would give us. After 10-15 minutes, the analysis was ready and treatment was prescribed. The treatment was followed - the ears were gone, which both we and our Lucky are very happy about.
The second time we visited was when it was necessary to get a rabies vaccination and a comprehensive one. The sweetest girl turned out to be our veterinarian. I carefully vaccinated, calmed our timid friend and also consulted on nutrition, vitamins, etc.
We were satisfied with visiting this clinic!
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January 25
It's a great clinic. They were accepted quickly . 🐈 Fell from the 4th floor. They urgently undertook the operation. Thanks
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July 20, 2023
I had to go to the clinic several times . The staff is very attentive and friendly. Thank you so much for your kind attitude)))
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February 12, 2024
How to vaccinate a cat is normal, but how to do an ultrasound of pregnancy is just fine! They did an ultrasound, they said 2 kittens, maybe more, in the end 1, how so?
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September 30, 2023
The specialists are very good and the attitude to our pet is excellent.)) We were satisfied.
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August 16, 2022
I'll take away 2 stars:
1. We were with my wife, my wife is very well versed in feeds and knows their compositions, and then they began to advise, not that we give them ourselves, or at least of similar quality, but what is in the advertisements, although it is worse in quality.
2. The doctor did not really delve into the problem. I made assumptions, as if I was pointing a finger at the sky. Maybe an allergy, maybe a flea bit the cat, or maybe the cat is just nervous. And how are we dealing with the problem?
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March 30, 2023
A regular vet clinic at the level of a pre-medical office. Diagnostic equipment is missing. The staff is friendly and competent in the outpatient treatment of animals. On the plus side, they do a blood test on the spot
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