We bought food for a small puppy by weight, as a result, worms turned out to be there!! We saw them only the morning after the purchase. They returned the money for the feed, but who will return the money for all that he went through at his three-month age. I'm sorry, but I think you are also responsible for what you sell and for the consequences that occur after this. And here there is no longer a question of the money we spent on treatment, but a question of principle, because I don't want to let this situation go! Why do they sell such high-quality food and live in peace, but we have to suffer and take the poor baby to daily injections and ivs! It's just that it's a shame, I want some kind of human understanding, attitude and approach to our pets. And by understanding, I mean compensation for treatment, and not just a refund for food and then, as they say, "not our problems"
We often bought food in this store in large packages. The last time, about 2 months ago, we bought another package (ksati, on the advice of the sellers, took this food, and then the same seller assured that this feed had not been available for half a year). Worms were found in the food bag. When I came to tell you about it, I was accused of having worms at my house (yeah, despite the fact that there are two small children at home) and generally do not need to buy such large amounts of feed (so maybe you don't need to sell such volumes then?). A book of complaints was rudely thrown at me .
Pet store with a veterinary library
What can you only dream about,
Plus, there is a grooming salon in the pet store
So that if you want, you can cut, wash and comb your pet and immediately buy him a treat 👍
We buy food for the dog and cat in this pet store, periodically preparations for worms. By the way, the price of Bravecto was one of the most profitable in the city. A huge assortment of goodies, food, toys, clothes for animals, collars and leashes, and fish and hamsters are also on sale. Polite and competent sellers who will always prompt and help you make the right choice. The dog does not let you pass by, always drags you here, because when hiking with her, she often gets a tasty treat from the sellers)))
Thanks, keep it up!
A good pet store. A large selection of ammunition for walking and training, but dogs of different sizes. There are many karmas for cats and dogs, as well as for rodents and birds. There are collars and flea drops, pills on sale. Fish and everything for aquariums.
I do NOT recommend a grooming salon located in the same room. As it turned out, the specialist does not know how to work with dogs ( despite the indicated extensive work experience). The dog was not cut very well, but the most important thing is that the animal was injured during the haircut and was not informed about it.
The prices and the choice are good, but the seller does not know anything about politeness, mumbles something to himself with a tray like "why did you come here at all?"