There are probably no complaints about the network. But to the store - definitely YES.
I made an online order. More than 3 positions. I ordered it. The next day I call the call center, because the status indicates "partially assembled". They confirm this to me, they say that there is one position left from the order. When I asked when they would assemble, they replied that it would be for lunch.
After lunch, I call the store itself. The order has been collected - come. OK. I arrive an hour after the call and they tell me that he is not ready. That one of the order items is just coming. And when it will be - today.
Naturally, I'm asking: How did it happen if I called this store an hour ago? Answer: oh, I'm sorry, I made a mistake. Apparently, the seller thinks that I have a lot of free time. Or free gasoline in my pocket...
I had to call the call center again and transfer the order to another store.
Employees do not come to work on time. According to the schedule, it is written that the working day is from 10. At 10:12 the doors are closed, the light is not on, there is no one inside. They always close ahead of the time indicated on the chart
Excellent, professional and friendly staff. They will always prompt and advise. I would like to mention the seller Olga. This is a seller from God, I have repeatedly seen how our pets treat her, and they know a lot about people. The assortment in the store is excellent, you can always choose everything you need.
I liked it!! The staff is polite! They answered all my questions.They suggested what is needed for my kitten and how to help him settle into a new place. The atmosphere is friendly. I noticed that not many customers address the girls by name and as old acquaintances. I hope that I will become such a buyer.