I have received cargo in many countries around the world. Qatar, Emirates, Russia in almost all terminals in Moscow. At their level. And the only thing is sometimes there is a lot of bureaucracy, like let's go look at the cargo almost every second time. Although there is a load of one and a half to two kilograms.
I went here to get a veterinary certificate for traveling abroad with a cat. The certificate was made free of charge. The office is located on the 2nd floor, room 227. It was very difficult to get through to them. But the documents were processed quickly and correctly.
It is not easy to get to the building on your own, it is still half an hour on foot from the nearest bus stop.
I received a certificate in the form N1 for the export of a kitten up to three months old. We did everything quickly and correctly
Second floor, down the corridor to the right, office 227, you do not need to take any coupons, you do not need to take the animal with you either, you only need your passport and the passport of the animal
I was taking the dog out. We quickly issued a certificate for the removal of the animal. You do not need to take the animal with you, only its documents and your documents.
I had to deal with the cargo terminal, because a couple of things could not go to Russia under the HS and new sanctions (although they were sent last week and earlier), which is sad. But the staff persevered and tried to help. The cargo staff returned the items and helped put them in the car.
the place is remote, there is no way to get there without a taxi + because of the place there is always a double fare there is no infrastructure nearby except for the coffee machine
It is very poorly organized, especially the dispatcher window, where only one person works, and you have to wait for hours for your turn. Prr process optimization has not been heard here.