I want to express my deep disappointment with the way Flixbus treats its customers. I was on holiday in Italy. Returning to Germany, I forgot my backpack with my vital equipment on the bus.. I saw on the website that the luggage was found on my flight. I contacted the company three times, but for three months I still have not received any answer. I do not recommend this company! They do not care about the well-being of their passengers! I am extremely dissatisfied!