Ecolines
September 2023 •
1
The bus broke down 25 minutes after departure from the Kamppi station, Helsinki. Drivers discussing the breakdown, with the phrase "Who knows, maybe we'll get there", started the bus and drove off. Half an hour before the border, the bus broke down completely and the drivers, without saying a word, without explaining the situation to the passengers, simply got off the bus. In the middle of nowhere, we waited for a miracle for about three hours. According to what the bus drivers said, the next regular bus of another company will be in 3 hours and if you're lucky, that bus will pick up several people…(sorry what?) After the same 3 hours, a private bus passed and stopped. The head of the private bus agreed by phone with a manager of ecolines to take responsibility for the second part of the trip of ecolines passengers, but for a fee of € 35. The manager said that the company will return this money to passengers, as well as money for the ticket. My companions in misfortune, as well as I were disappointed with this trip, since many passengers were late for other transfers in St. Petersburg due to this situation. 35€ in the end, the company refused to return, the whole day was ruined, plans had to be canceled. I am very disappointed by the neglect on the part of Ecolines. I strongly DO NOT recommend using the services of this company, 0 stars.