Notebook Service
39 reviews
October 14
Avoid this place if possible with their cosmic prices for services and materials!
There used to be excellent service. But at the last request, I was spoiled by a gaming laptop for 500 thousand tenge.
In December 2022, I needed to clean my laptop and replace the keyboard. I bought the keyboard myself, because they did not have the right model, and according to their order it was + 15 thousand more expensive. After the "repair", I took the laptop and was glad that the keyboard was working, but soon new problems began to appear:
1. After their "branded cleaning" for 25 thousand, the fans began to buzz, and after a couple of months they rattled at all. Other services said that the fan was probably damaged due to improper cleaning. Before that, in 3 years I had no complaints about noise or fan operation.
2. For some reason, the masters decided to adjust the tension of the hinges without my permission, which is why the lid began to hang out and hold the position worse. They argued that it seemed to them that "the lid opens tight", although everything was absolutely fine from the moment of purchase.
3. A large light appeared on the lower edge of the display (just next to the hinge attachment point), which often occurs due to mechanical damage. The screen was in perfect condition, and this is confirmed by a photo taken a week before the repair.
To clarify, the laptop was completely in perfect condition: the screen, the case, and the whole system worked perfectly. The laptop was cleaned of dust every couple of months and went through diagnostics in the services. This is also confirmed by the fact that the masters themselves diagnose, inspect and evaluate the laptop themselves before taking it, that is, they themselves knew perfectly well that the laptop had no damage.
Unfortunately, all this happened right before the New Year holidays, and I was unable to return to the service, and after that I was busy. It turned out that the warranty for all these works is only 3 months (not a year or even half a year, only 3 months!), in total, in March I was already denied a warranty. Without offering a single solution.
And although they said at the time of delivery that they had adjusted the tension of the lid themselves, when I repeated my appeal, they told me that the upper lid was not affected or modified in any way on their part.
Of the important notes:
1. Note that if you contact the service again after six months, they again insist on a new "set of works" for cleaning and replacing thermal paste, thermal pads and thermal rubbers, even if everything is fine with the heating and the system. And if you have a gaming laptop, they will add another 10-15 thousand for "a unique thermal paste with a phase transition." Anyone who works with good thermal materials knows that good thermal pastes can work for up to 5 years, and thermal pads even up to 7 years. Moreover, the “thermal paste with a phase transition” can work for up to 10 years at all. But for some reason, every six months in this service they must be changed for 25 thousand, every time, and without a cleaning and replacement complex, they do not take the device for repair.
2. After providing services, they attach a warranty tag to the back of the laptop, glued over the screws. It turns out that you will not be able to carry out basic cleaning or replacement of other parts yourself without violating the already super-short warranty. Although it would seem like a keyboard replacement now forbids me to open my laptop.
Recently, I decided to contact the service again about one of the fans, which completely began to make noise and interfere. Here are the services I was offered with the amount of work in ≈ 50,000 tenge:
• 25 thousand again for their mandatory “branded cleaning” and replacement of thermal materials, even without first clarifying whether there are problems with heating, with the quality of materials or clarifying when the laptop was cleaned last time.
• 24 thousand for the order and replacement, since they comprehensively replace only both fans at once, although they are not related to each other in any way. On the market, these fans cost 3-5 thousand each.
And for these ≈ 24 thousand, a whole module is offered on the market that includes the entire cooling system with a radiator + fans, but here it is the replacement price only because of one faulty part 5 times more expensive.
• There were no proposals for preliminary diagnostics, checking of fans and bearings, lubrication of elements, immediate replacement for ≈ 50 thousand tenge.
Considering that it was here that my fans were damaged, everything sounds extremely absurd.
I REPEAT, avoid this place if possible with their cosmic prices for services and materials! With minimal warranty and, unfortunately, zero support for regular customers. And I've been using their services for several years.
See original · Русский
August 10
Wonderful guys, professionals in their field, and also very polite. We urgently needed to clean two laptops, we did everything in the best possible way, earlier than promised and for a very reasonable price. I advise everyone!
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1
September 13
I recommend these comrades, they will always tell you, they will do it. The prices are democratic, if it seemed that they were not, then we go do it cheaper and then safely return to this office, redo it and sleep peacefully...
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November 8, 2023
In general, I chose a place based on reviews. I did not rule out that the reviews are custom-made. In a word: super.
And now it's expanded: I put a new SSD 2.5 in my laptop. And while I was putting it on, I broke the contacts on the loop. At first I did not notice, I rang - one track does not plow. It takes a long time to order, the spare part is not rare, I think it will be replaced there.
I come there, they offer to leave the laptop for a day for repair. And I can't, there's all the work, it needs to be done yesterday.
I disassemble the laptop myself with their tools, give them a loop. There is no such spare part, they say they need a new one, everything is killed here. And there is no time. I explain it. The guys confer, pick something in the train (completely killed), put IT on AND IT WORKS!!! I almost hug them in joy (I put them on for a long time and broke them myself), I ask how much I charge. Not at all, they say. I say nooo, brothers, you did to me what I could not, and I saved on spare parts. How much? They look at each other and say: "Let's consider this a primary diagnosis." Okay, I say, how much? For free, they say. In general, I am delighted with the guys themselves and with professionalism, since to make a loop, the ends of which are torn to shreds, this is not for you to install Windows. 5+ guys.)))
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1
February 19
Wonderful guys. We changed the battery on the laptop, explained everything, showed it clearly and to the point.
Well done, I recommend it!)
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1
May 24
Excellent service, professionals in their field 👌🏻👌🏻👌🏻 The laptop was repaired quickly and efficiently🔥
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1
December 28, 2022
На ноутбуке сломалась матрица, без сомнений решил обратиться в данный сервис тк когда-то они уже помогли мне решить проблему с другим ноутбуком и тем самым заслужили мое доверие.
Так же хочется подметить оперативность и качество работы. Весь ремонт и консультация были выполнены на высшем уровне и в кратчайшие сроки.
Тут вас никто не попытается кинуть на ненужные дополнительные услуги, выдуманные поломки и прочие моменты, которые увеличили бы стоимость ремонта вашего устройства. Все только по факту, честно и без обмана.
Если вы находитесь в поиске достойного сервиса для вашего устройства, то без раздумья может обращаться в данный сервис!
2
January 17
Excellent location, there are Parking spaces (you can wait) good service, short time
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August 27, 2023
Отличная компания по ремонту компьютеров. Обращалась не один раз, делают всё аккуратно и по возможности быстро. Рекомендую 👍
1
February 6, 2023
Отличное место. Все на высоте, решения, персонал. Была проблема с платой, решили без вмешательства в железо. Порекомендовали план дальнеших действий в случае этой ситуации.
Благодарность и восторг. Рекомендую.
2
June 28, 2022
Спасибо команде Ноутбук Сервис за оперативную помощь в решении серьезной проблемы для командировочного человека - рабочий компьютер не заряжался.
Сначала, оценив проблему по телефону, ребята заказали срочную доставку нового зарядного устройства к себе на базу - через час (!) зарядка была на месте. При проверке на месте выяснилось, что проблема не в самой зарядке, а во входном соединении. Благодаря профессионализму Мастера проблема была идентифицирована и устранена в считаные минуты.
Спасибо огромное за помощь и неформальный подход!
3
May 27, 2023
Это первый сервис у которого нашелся кулер на замену моего старого на pro book hp 430. Ребята и тач рад починили и даже ножку из резинки сделали и приклеили. Прям приятно, все проблемы разом закрыли.
1
January 24
Excellent laptop repair service, work honestly and conscientiously. We have been cooperating for more than 5 years
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December 29, 2022
Отличное место. В формате "срочный ремонт" починили за 5 часов ноутбук huawei matebook D 14NbD-WDI9 - заменили материнскую плату(ноутбук вообще не включался и не реагировал на зарядку). Мастера отнеслись очень внимательно к проблеме. Огромное спасибо!
1
December 25, 2022
Отличный сервис! Классные специалисты открытые к диалогу. Всё объяснят и предоставят возможность выбора. Привёз ноут менять матрицу. Сделали за час. Дали гарантию. В общем, рекомендую!
1
November 27, 2022
Удивительное место-здесь есть почти все-любая запчасть к ноутбуку, можно как покупать компоненты, так и сдавать в ремонт. Профессионалы своего дела.
2
August 9
Very good service.
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1
November 15, 2022
За несколько дней исправили СБК (синдром бешеного кулера) на ноутбуке Lenovo IdeaPad (с процессором Ryzen 7 4800u). За что большое спасибо ваше организации. Рекомендую.
1
September 19, 2022
Отличный ремонт ноутбуков в Алматы, постоянно пользуюсь их услугами. Чаще всего чисткой ноутбука от пыли и периодически ремонтом клавиатуры.
1
February 20
They will always help and the prices are reasonable
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October 2, 2023
If the laptop breaks down, I always go here. They don't wave it off, they don't rip off extra money.
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1
July 13
Very cozy
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1
November 12, 2022
Отлично работают ребята. Можно доверить им своих клавиатурных друзей ;)
2
September 29, 2023
The best place to repair a laptop
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November 14, 2021
Очень профессиональная команда, знатоки своего дела👍🏻Советую всем, обращайтесь смело, все честно.
3
February 21, 2023
Быстро работают, персонал квалифицированный
1
June 17, 2023
Отлично все отремонтировали!
1
May 17, 2022
Нашел запчасти которые не мог найти. Быстро поменяли. Теперь я тут пока что навсегда)
3
September 10, 2020
Качественный ремонт, хорошие специалисты, многие запасные части есть в наличии.
3
December 6, 2020
Работают профессионалы, соответственно делают хорошо и не дёшево, но дают гарантию
1
March 24, 2020
Хороший сервис и очень много запчастей! Цены на ремонт не самые демократичные
1
January 27, 2021
Грамотный специалист Александр проконсультировал.
3
January 28, 2021
Очень хорошие специалисты в своём деле.
3
August 19, 2019
Супер профи. Ремонтируют все. Честные и надежные. Никогда не возьмут лишнего.
3
1
July 2, 2022
Лучшие
2
August 18, 2019
Мастера Супер. После ремонта нет ощущения что тебя обманули
4
October 28, 2019
Специалисты, но по своему вредные...
4
June 21, 2019
Отличный сервис.
3
April 27, 2019
Всё классно!
3